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Digital Product Management Analyst

Contract Type
Education, Media & Communications
London, GBR
Expiry Date
Digital Product Management Analyst Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop...

Job Description

Digital Product Management Analyst


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

About Higher Education Qualifications

The aim of the Higher Education Qualifications (HEQ) department is to ensure that Pearson’s qualifications are the gold standard in professional higher-level education. HEQ manage BTEC Higher Nationals, HEQ Digital, LCCI Professional qualifications and Progression & Recognition.

Position Summary

The Digital Product Management Analyst will work as part of the HEQ Digital team to develop and support the HN Global platform and other digital resources for the HEQ portfolio. The key responsibilities of the role are:

  • Developing and driving the product roadmap; monitoring product performance
  • Ensuring product(s) meet customer expectations and requirements
  • Contributing to strategy and business development
  • Managing customer support

Key responsibilities and accountabilities:

Develop and drive the product roadmap; monitor product performance

  • Develop and implement the product content strategy
  • Identify and implement improvements and developments
  • Define and prioritise requirements and dependencies for platform development and digital content development
  • Monitor and report on product performance against agreed KPIs
  • Manage suppliers and stakeholders, both external and internal

Ensure product(s) meet customer expectations and requirements

  • Conduct market research to develop and maintain deep understanding of customer needs; to gain feedback; and to test new ideas
  • Use data and market insight to inform product improvements and developments
  • Conduct user testing and make recommendations
  • Monitor customer satisfaction and take action to drive improvements

Contribute to strategy and business development

  • Contribute to the development and periodic reviews of the customer value proposition
  • Contribute to the product strategy
  • Be accountable for the product budget
  • Contribute to the HEQ Digital strategy, including financial and operational forecasting
  • Brief and train sales colleagues, providing collateral as required

Manage customer support

  • Ensure customer queries are responded to within agreed SLAs and to required standard
  • Manage internal and external communications, in collaboration with the Marketing and Communications Manager
  • Manage the HN Global online community
  • Manage the customer engagement strategy


Experience and Skills


  • An understanding of digital development processes
  • Experience developing successful strategies for products and/or services
  • Experience of managing budgets
  • Experience of working closely with product, marketing, sales and operational teams
  • Experience of conducting market research to inform product and proposition development
  • Knowledge of educational and learning technology trends
  • Some experience in one or more of: Drupal, HTML, Photoshop, eCRM tools (e.g. Maxemail or MailChimp), analytics


  • Knowledge of the Pearson BTEC Higher National portfolio, its products and markets
  • Experience of product management of digital products
  • Knowledge/experience of implementing efficacy
  • Experience of managing P&Ls


  • Undergraduate degree

Key Competencies

  • Ability to explain technical concepts to a non-technical audience
  • Customer empathy
  • Strong written and oral communication
  • Commercial awareness

Analytical skills

  • Relationship management
  • Organisational and project management skills
  • Persistent and resilient in delivering priority outcomes
  • Ability to work with people at all levels both internally and externally
  • Ability to think laterally and creatively in solving problems
  • Flexibility and willingness to adapt to changing circumstances in a fast-moving environment
  • Ability to work collaboratively and effectively within a matrix structure

Personal style and behaviours: what we look for in Pearson people

Drive learner outcomes: We are committed to achieving the best outcomes for our learners. We place the impact on the learner before other considerations, such as personal preference or benefit to a particular team or part of the business.

Be clear, honest and supportive: We are clear, honest and supportive in how we work together. We respect each other but we don’t shy away from difficult conversations and we are comfortable giving and receiving direct and constructive feedback.

Be responsible and accountable: We demonstrate ownership and accountability for our actions. We make timely and well-informed decisions. We measure and learn from our performance.

Behave as One Pearson: We embrace all opportunities to work together. We’re excited about the collective knowledge and expertise that we share, and we work collaboratively with each other to improve lives through learning.


Primary Location: GB-GB-London

Work Locations: GB-London-80 Strand 80 Strand London WC2R 0RL

Job: Product Management

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Sep 4, 2018

Job Unposting: Oct 2, 2018

Schedule: Full-time Regular

Req ID: 1812291

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.