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Digital Product Manager - Technology Operations

Contract Type
Education, Media & Communications
London, GBR
Expiry Date
Digital Product Manager - Technology Operations Description Department: Online Programme Management Job Family: Product Management Reporting to Head of Change and Implementation About Pearson At P...

Job Description

Digital Product Manager - Technology Operations


Department: Online Programme Management

Job Family: Product Management

Reporting to Head of Change and Implementation

About Pearson

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

This is an outstanding opportunity to be part of an innovative new online learning service that Pearson has launched in the UK. Working in partnership with universities across the country, the division provides online learning services including marketing, student recruitment, course content development, training and ongoing student support.

About the job

The Digital Product Manager will have ownership and responsibility for internal and external web and digital platforms,leading on the digital strategy and vision for UK OPM technology stack.Bridging the gap between technical and business worlds, the Digital Product Manager will create excellent relationships and work with Senior Management, Project Management, Marketing, Recruitment and Student Success teams as well as External Stakeholders to deliver a first class digital experience, consistently improve and grow the partner brands’ digital presence and ensure best practice is followed across all digital products.

Key responsibilities

Leadership and strategy

  • Setting the vision for UK OPM’s digital products
  • Managing the tech build and integrations budget and working with internal and external suppliers (new and existing) to provide excellent value for UK OPM
  • Understanding the needs of internal and external stakeholders and bridging the gap between technical and business worlds
  • Supporting decision-making by building a working understanding of the limitations of the website and associated platform


  • Managing integrations between Salesforce and partner microsites (e.g. contact forms, RFIs) and application portals.
  • Implementing and optimising a wider technology stack integrated into Salesforce, including: Pardot, Live Chat, Zoom,, BT Cloud, Essendex, sprinklr and any other connected platforms including our in-house tools: Study Planner and Graduation Planner
  • Liaising with the website core platform team to ensure that the Partner Microsites are running effectively and resolving any technical and infrastructural issues that may arise
  • Ensuring all data capture, storage and transfer is secure and GDPR compliant at all times
  • Setting up new partners and programmes on Salesforce
  • Coding HTML digital marketing emails in Salesforce, Pardot and automated email communications from Salesforce
  • Implementing and maintaining the technical aspects of search engine optimisation (SEO) strategy and ensuring all digital products follow best practice in line with the strategy

Supporting the business

  • Supporting the Marketing, Recruitment and Student Success departments with Salesforce and Pardot technical issues and empowering the department to get the best out of Salesforce and Pardot

Ongoing improvements

  • Supporting the Salesforce Administrator and Project Managers to continuously improve Salesforce usability and reporting functionality, including all integrations with other platforms, telephony and social media
  • Coding new components, features and functionality into other digital products using programming languages such as HTML, CSS, Javascript, Jquery and Swift
  • Keep up to date with the latest technology and online trends to ensure the partner brands are at the forefront of developments in digital marketing

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.


Person Requirements

  • A solid background in project management, digital product management is required.
  • The candidate will need to employ project management abilities with problem-solving, communication and analytical skills.
  • Experience working with and content management platforms is required.
  • Must have excellent organizational skills and be detail oriented
  • Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, executives, managers and subject matter experts.
  • Degree level qualification in business, finance or related discipline

Primary Location: GB-GB-London

Work Locations: GB-London-80 Strand 80 Strand London WC2R 0RL

Job: Project/Programme Management

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Dec 5, 2018

Job Unposting: Dec 19, 2018

Schedule: Full-time Regular

Req ID: 1812712

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.