Register  |  Log In  |  Contact Us

Digital Technology Specialist

Reference
1801887
Contract Type
Permanent
Sector
Education, Media & Communications
Location
North York, ON, M2N 2L7, CAN
Expiry Date
23/02/2018
Digital Technology Specialist Description T??he Digital Technology Specialist is dedicated to providing professional technical support for our digital platforms and learning products. They are responsible for maintaining and monitor...

Job Description

Digital Technology Specialist

Description

T​​he Digital Technology Specialist is dedicated to providing professional technical support for our digital platforms and learning products. They are responsible for maintaining and monitoring our customer facing digital platforms and applications, providing Tier 2 level customer support, and performing server and application setup and configuration. They will build UAT/QA and performance testing plans, build system requirements, and write support documentation and resources. They will act as a technical liaison between customers, sales, customer service, our digital education specialists and our developers. They will provide assistance to Tier 1 support as needed.

Qualifications

REQUIRED KNOWLEDGE AND EXPERIENCE

  • Completion of a university degree or equivalent experience
  • Three or more years’ experience in technology support
  • Experience or working knowledge of server and application testing is an asset

Skills/knowledge/abilities

  • Excellent verbal and written communication skills
  • Substantial and up to date technical knowledge (Servers, OS, networking, Software Installation/Support)
  • Strong organizational skills, detail-oriented and strong ability to multi-task
  • An ability to assess IT knowledge levels of customers and internal staff
  • Logical/Analytical thinker - able to troubleshoot complex problems and find solutions
  • An in-depth understanding of the software and equipment that customers are using
  • Strong interpersonal and customer-care skills
  • Strong documentation skills
  • May need to work after business hours in critical situations and travel locally on occasion

Pearson Canada is committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

Primary Location: CA-ON-North York

Work Locations: CA-Don Mills-26 Prince Andrew 26 Prince Andrew Place Don Mills North York M3C 2H4

Job: Technology

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Feb 9, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1801887