Director Global Business Services - Finance
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The Director of Pearson Global Business Services (GBS) for Finance is responsible for the Pearson Financial Services, PFS, center in Belfast, Ireland.
This role will have responsibility for:
-Leading execution of GBS Finance functions in Belfast, including collaborating with other service delivery hubs in Mexico City, Belfast and Manila.
-Delivering results that drive our business; exceeding committed plans around both hard outcomes (cost, quality, timeliness, etc.) and soft performance criteria (customer satisfaction, internal NPS).
-Building and implementing plans for delivery excellence and continuous improvement
-Fostering a culture of thought leadership and innovation; driving new thinking and industry best practices to optimize the landscape and create new solutions to problems.
-Creating and evolving a unique identity and high-performing culture and brand within the teams which attracts and retains talent from within and outside the organization.
-Driving operational streamlining jointly with business stakeholders and Global Process Owners.
-Being a model of collaboration and partnership globally across a diverse and heavily matrixed stakeholder group; working with stakeholders to define and manage to service levels and outcomes.
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Related work and academic experience
-Working in distributed organisations delivering core business process services within Finance and/or other business process domains.
-A successful track record in managing globally integrated teams / working across borders in a shared service model
-Understanding of automation tools and methodologies and how to integrate them into operational solutions
-Experience managing standards and process compliance
Essential skills and competencies
-Excellent written/spoken English communication skills
-Delivery excellence / execution discipline
-Finance domain expertise
-Relationship building / stakeholder management
-Robotic Process Automation
-Formal education to degree level or equivalent
Primary Location: GB-GB-Belfast
Work Locations: GB-Belfast-Millennium House Millennium House, 1st Floor Great Victoria Street Belfast BT2 7AQ
Organization: Technology & Operations
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Oct 18, 2019
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1913884
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.