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Director, Market Research & Insights Solutions

Contract Type
Education, Media & Communications
Hoboken, NJ, 07030, USA
Expiry Date
Director, Market Research & Insights Solutions Description At Pearson, we’re committed to a world that’s always learning and a talented team that makes it all possible. We are bold thinkers and standout innovators who motivate each ...

Job Description

Director, Market Research & Insights Solutions


At Pearson, we’re committed to a world that’s always learning and a talented team that makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. Global Corporate Affairs & Marketing communicates Pearson's unique position as the world's learning company, while building strong and enduring relationships with our key audiences around the world. We focus on helping to strengthen our reputation with policymakers, influencers, the general public, and our employees. We ensure that our brand, digital, and marketing efforts are being driven with a global consistency. We are looking for a highly experienced Director, to lead our Center of Excellence (COE) within our Market Research and Insights (COE) team. This team is made up of experts in communications, branding, and marketing research as well as Customer Experience (C/X) Research. You will be the senior point of contact and will lead the development and presentation of evidence based strategic recommendations on messaging or on business strategy for internal clients. You will provide oversight and paint the “big picture” based the research findings. You take ownership of your accounts, your team’s success and you’re willing to be bold and bring new ideas. You will report to the Head of Research and Insights and will lead researchers on branding and customer research to make sure you are helping others within the company make better marketing and strategy decisions based on insights. Collaboration, partnership and active stakeholder management is foundational to success in this role. The work will simulate that of an agency, with fast-moving internal clients who will need this group to act as a strategic partner to set the research agenda and deliver insights to help them meet their business objectives. A strong client-centric mentality, ability to adapt to changing needs, and a passion for making research and insights actionable is key. This individual will: 1)Be incredibly passionate about the power of data and information to transform a business, tell stories, and build relationships 2)Set the research agenda for marketing and brand collaborating with Marketing, Sales and Product Management teams to ensure insights agendas are well-integrated, relevant and aligned across Pearson 3)Champion data driven decision making across Pearson and raise the relevance of Insights across Pearson by constantly using insights to engage with other stakeholders and build relationships within the organization 4)Have a thorough understanding of classic methods of research (qualitative, quantitative) as well as emerging methods (social listening, syndicated reports, analytics) 5)Build a creative, energetic high-performing team that understands the distinction between research and strategic insights. Because this will be a newly formed organization, you should be comfortable in a startup environment, and be willing to roll up your sleeves and wear multiple hats as we get the function up and running. KEY RESPONSIBILITIES ●Manage the research team by cultivating a culture of curiosity, insight generation and analytical thinking ●Proactively manage “accounts” ensuring overall financial account health and appropriate team allocation ●Establish best practices and consistency in communication approach to research findings across Pearson ●Continue to monitor and review the processes and skills of the team ensuring the clients receive the best in class service ●Manage a team responsible for: ○Conducting research projects to inform marketing, brand, social impact and reputation strategies within the company ○Acting as a strategic partner with internal clients in those groups to ensure that we are arming them with the information they need to be successful ○Surfacing stories to the senior leadership that highlight the impact of our products aligned with the internal and external content, product, sales & marketing as well as communication strategy for Pearson ○Developing proposals and statements of work in conjunction with your team members ○Deliver clear insights as messages that help define communication strategy, facilitate speed and accuracy of market strategy and as a result make a positive impact on the business implementation MAIN JOB DIMENSIONS Strategic Decision Making: obtaining information and identifying key issues and relationships relevant to achieving a long-range goals and vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values Aligning Performance for Success: focusing and guiding others in accomplishing work objectives; setting performance goals; achieving targets; creating a learning environment Accountability and Ownership: takes ownership for targets and drives achievement through effective leadership, determination and motivation to succeed Innovation: generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities and achievement of revenue Building Partnerships: identifying opportunities and taking action to build strategic relationships between one’s area and other teams, departments and organizations to help achieve business goals. Communication: clearly conveying information and ideas through a variety of media to individuals and groups in a manner that engages the audience and helps them to understand and retain the message Leading Through Results, People and Values: Will deliver results, work effectively with and through others and promote the values of Brave, Imaginative, Decent and Accountable. Puts the learner at the centre of our purpose - helping people to make progress in their lives through learning.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.


  • KEY ATTRIBUTES ●6 to 8 years’ experience in a senior roles and or similar experience in client management in marketing, market research, advertising and/or strategic communications; 10-12 years professional experience overall ●Deep and varied experience in qualitative and quantitative research techniques as well as advanced analytics to understand key drivers of decision making, segmentations and messaging ●Hands on experience with third party tracking and reporting tools and strong analytical background working in data management ●Strong account management background, including past experience managing client accounts. ●Ability to recruit, manage and mentor high-performing teams ●Strong writing and communications skills - with the ability to distill complex data and insights into something digestible and interesting ●Developing and Leveraging Relationships - You will have a robust network of external relationships which you’re able to flex strategically and openly to accomplish objectives, in addition to a track record of building and sustaining excellent internal relationships, at all levels. ●Communication - You have developed powerful interpersonal skills and are able to use these to influence outcomes by communicating with persuasiveness and candour with an engaging and energetic personality. You appreciate the diversity of stakeholder interactions and adapt your style and approach accordingly. ●Effectiveness in Building and Leading Global Teams – In previous roles you have built strong, diverse, global teams and balanced multiple perspectives and talents within these teams. You lead by example and create teams of highly talented individuals with strong combined performance. ●Analytical Skill and Learning Agility – You demonstrate this by taking a systematic, structured view of situations, deconstructing them into their fundamental elements while staying focused on the big picture. In addition, you have the capacity to be open, persuaded by new information, and you are comfortable at exploring areas where there are no right answers. ●Global Perspective – You have significant experience of operating within a truly global environment and are able to demonstrate international cultural agility. ●Business Acumen – Experience, insight and knowledge mean you are able to understand the long term market potential and translate this into the corporate vision. You have the breadth to anticipate future opportunities and create communication strategies to address these, delivering flawlessly executed results on high profile strategies. ●Judgment – You demonstrate sound thinking in recommending approaches and assessing business risks and you make decisions that balance a variety of factors and considerations whilst always maintaining the integrity of the core values and business strategy. ●Change Management Capability - Demonstrated record of driving change and influencing an organization PERSONAL QUALITIES ●Brave - not afraid to deliver bad news or challenge executives or conventional thinking ●Accountable - Integrity & Delivers what is promised; ●Decent – represents Pearson’s values and believes in the company mission, is a trusted confidant to colleagues and external sources ●Imaginative – is able to tell stories around insights in a compelling and memorable way

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-DC-Washington

Other Locations US-MA-Boston, US-NJ-Hoboken

Work Locations: US-DC-Washington-1919 M 1919 M Street - NW \#600 Washington 20036

Job: Marketing

Organization: Global Corporate Affairs & Marketing

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 25, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1719827