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Director Of Transformation

Contract Type
Public Sector
Up to £120,000
Expiry Date
The Government is committed to making HM Land Registry "the world's leading land registry for speed, simplicity and an open approach to data".

Job Description



This is a hugely ambitious objective which will require HM Land Registry (HMLR) to undertake a significant and far-reaching transformation which will make the services it provides almost completely digital.

HMLR is a critical component of national infrastructure. The vast majority of commercial and residential property transactions in the UK involve HMLR, which guarantees the property rights of firms and citizens. Without HMLR to safeguard and guarantee ownership the property market would collapse. As important, HMLR records and subsequently discharges every mortgage and loan in England and Wales which is secured on property. Collateralised lending is therefore entirely dependent on HMLR. Without HMLR the housing market and part of the financial sector could not function.

HMLR is a non-ministerial government department. It is also a trading fund with an annual turnover of over £300m and an Executive Agency reporting to the Department for Business, Energy and Industrial Strategy. It employs over 4,500 people most of whom work in Operations in its 14 offices and call centres across England and Wales.
Operating at Executive Board level and reporting to the Chief Executive, the Director of Transformation will drive forward the transformation agenda associated with HMLR’s new five-year Business Strategy (2017 - 2022), operating as the strategic lead on transformation and whole organisational and cultural change. They will lead the Programme Management Office and act as Head of Profession for programme and project management, and will ensure that HMLR has the capacity and capability now and in the future to deliver the ambitious programme of change.

This is a demanding role with responsibility for the control of a large scale, complex and ambitious programme. We are looking for an exceptional and inspirational senior leader, credible at board level. You will have experience of delivering transformational change in a large complex public or private sector organisation - including people, process and technology, to deliver significant service improvements and cost savings for customers. You will have a proven track record of challenging existing practices to identify new and better ways of working, as well as excellent communications, influencing and stakeholder management skills. An understanding of the machinery of government and associated governance/approvals would be helpful, but is not essential.

The location of the role is flexible, but you will be expected to spend at least 2 days per week in Head Office in Croydon.

Your responsibilities will include:


For further information about the role and details on how to apply please click the attached link.


Key Accountabilities

  • Oversee the successful design, implementation, integration and delivery of transformation programmes resulting from HMLR’s Business Strategy (2017-2022), maintaining alignment with key Land Registration policy, maximising contribution to wider government policy and priorities, and, realising the expected business benefits and outcomes.
  • Ensure the transformation agenda is understood, translating & interpreting impacts both internally and externally.
  • Set, organise and deliver a portfolio of change projects across HMLR, co-ordinating their impact internally and externally with key stakeholders.  This will include working closely with internal stakeholders leading on associated digital transformation activity.
  • Lead the effective engagement and management of stakeholders within government, in part, to ensure the successful navigation of the necessary government approvals related to the transformation programmes.
  • Ensure appropriate governance arrangements are in place that facilitate continuous Executive Board and Land Registry Board oversight, engagement, involvement, and, support of the transformation agenda.
  • Lead the Programme Management Office, and act as Head of Profession for programme and project management, to ensure the appropriate management and support of formal programmes and projects.  This will include the effective development of business cases (including associated spend control approvals), transformation budgets, and, oversight of post-implementation reviews.
  • Ensure that HMLR has the capacity and capability now and in the future to deliver the ambitious programmes of change (including associated projects), and where appropriate, engage planning and delivery partners to support the requirements of these integrated programmes of work.
  • Define, shape and lead, the programme of work required to deliver our new customer strategy, managing the Customer Services Programme Director, and, working closely with the other Directors to ensure changes are implemented effectively.
  • Champion the transformation changes, developing and delivering an associated business change strategy, ensuring that all transformation activity is aligned with agreed business architecture, and, that the cumulative impact of change is managed positively.
  • The successful candidate will also be an active member of the cross-government Transformation Peer Group.
  • Determine goals in line with the objectives of HMLR, drawing up action plans and defining priorities and allocating resou
  • Work out and implement business focused people strategies, encouraging and empowering team members to take decisions and develop their self-confidence and skills sets, providing advice, guidance and direction to their professional development
  • Delegate appropriately and encourage individuals to stretch themselves, supporting them appropriately.


As Member of the Executive Leadership Team:

As a full member of the Executive Board contribute fully to strategic and operational discussions, stepping out of the legal/governance “comfort zone” and operating beyond the traditional domain of General Counsel