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Director, Regional Facilities Support and OE

Contract Type
Education, Media & Communications
Hoboken, NJ, 07030, USA
Expiry Date
Director, Regional Facilities Support and OE Description Summary: The Global Operations Real Estate and Facilities team is responsible for delivering transformative projects, Renovations, new offices, Capital projects, faci...

Job Description

Director, Regional Facilities Support and OE



The Global Operations Real Estate and Facilities team is responsible for delivering transformative projects, Renovations, new offices, Capital projects, facilities services, sub tenant management and programs across Property & Facilities.

TheDirector of Operational Excellence, North America Properties andFacilities: Reports directly to The Head of NA P&FM and functionally to the Global Head of Projects & Programs

As an Expert, you will...

  • Lead process diagnostics to identify impactful opportunities for operational improvements across end to end value streams within the Facilities space
  • Support change leaders through each phase of deployment, including the development of a process-specific plans for design, pilot, and sustain phases
  • Manage a core team providing central services to support the North America regions. These services include but are not limited to: Project and program management, Capital planning and management, Centralized bill processing, and third-party facilities management support (IFM, designers, architects, project and cost managers)
  • This role will assist in the development of business cases for workplace projects, monitor regional compliance to policies, procedures, SLAs/KPIs, support the Pearson branding, office standards, safety and sustainability efforts
  • Projects will align to Pearson’s strategic objectives and will involve significant process transformation and change
  • Utilize problem solving efforts on key projects to improve quality, reduce cost and eliminate waste
  • Provide leaders with project status updates, feedback, and appropriate reporting on key process focused objectives requirements


TheDirector of Operational Excellence, North America Properties andFacilitieshas responsibility for centralized operational support for all North America facilities. Specific responsibilities include:

  • Standardizing the service delivery model to support the regional directors:
  • Invoice processing
  • Third-party SLAs
  • Third-party KPIs

Manage and program operational improvements:

  • Regular reporting- budget, schedule, issues- on all NA projects to Global Head of Projects and Steer Co

Understand detailed stakeholder requirements, constraints, and assumptions in order to establish the project plan, project charter and project deliverables.

  • Manage the transition, performance and SLA/KPIs of all centralize facilities third-party providers

Conduct a kick-off meeting with all key stakeholders in order to review the overall project plan and gain consensus.

Execute the tasks as defined in the project plan in order to achieve the project goals.

Manage changes to the project scope, project schedule, and project costs

Measure project performance using appropriate tools and techniques

Conduct project close meeting, capture lessons learned and archive for future projects.

Develop 5 year capital plans for all NA properties

Manage contractual agreements with key third party providers for NA Facilities

Support safety and security audits, system and training with Global Safety and Security.

Support VP of Facilities and Global Projects with project/initiative status reporting.

Assist with other ad-hoc projects as assigned.



Minimum of 15 years program management, business process and facilities management experience.

Knowledgeable in procurement, project management and property & facilities organizations.

Effective written and verbal communication skills and change management experience

Service provider, hospitality experience.

Ability to build project plans and monitor/report on project status.

Knowledge and competency in business processing mapping and documentation.

In-depth knowledge of facilities services, construction and third party outsourcing

Develops and maintains constructive and cooperative working relationships with others.

Additional Skills/Knowledge/Abilities:

This position requires a Bachelor’s Degree. MBA a plus

PMP Certification

  • Six Sigma training

Ability to travel internationally and domestically as needed (20-30%)


Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-NJ-Hoboken

Work Locations: US-NJ-Hoboken-221 River 221 River Street Hoboken 07030

Job: Real Estate and Facilities

Organization: Technology & Operations

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Feb 2, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1801930