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Enrollment Advisor

Reference
1804143
Contract Type
Permanent
Sector
Education, Media & Communications
Location
North York, ON, M2N 2L7, CAN
Expiry Date
22/06/2018
Enrollment Advisor Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are...

Job Description

Enrollment Advisor

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Summary:

Facilitate prospective student through the application process for bachelors, masters or certificate programs. The Enrollment Advisor will discover the needs and concerns of prospects, demonstrate how our programs can best meet those needs, and support the prospective students through the admissions process to include registration completion. Demonstrate the ability to work collaboratively in a team focused environment to meet the needs of the prospective students and the Academic Partner.

Responsibilities:

Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.

  • Communicate with prospective students via call campaigns and emails regarding the Online Program.
  • Advise prospective students using a consultative process.
  • Guide prospective students through the admissions process with the goal of determining if the program is a fit for their educational needs.
  • Effectively follow departmental lead management guidelines for all leads.
  • Utilize database tools to efficiently track each interaction and the progress of all assigned leads.
  • Achieve daily efficiency metrics
  • Effectively communicate industry trends, quality of leads, and program updates with appropriate departmental team members.
  • Adhere to Title IV and FERPA compliance standards.
  • Actively participate in weekly coaching sessions being prepared to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance.
  • Conduct a self-audit to ensure efficiency and consistency of data base.
  • Monitor application process to ensure effective communication in tandem with application deadlines.
  • Maintain minimum standard data base audit scores.
  • Update data base system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.).
  • Requires the ability to adhere to a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs.

Qualifications

Qualifications:

  • 4-year degree from an accredited institution and/or appropriate combination of education and significant experience
  • One to 3 years sales and customer service experience preferred
  • General knowledge of college admissions and recruitment preferred
  • Exemplary verbal and written communication skills
  • The ability to multi-task and work well under pressure with tight timelines
  • Proficient in MS Office
  • Ability to work evenings until 9:00 PM
  • Ability to work weekends as business needs dictate

Pearson Canada is committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

Primary Location: CA-ON-North York

Work Locations: CA-Toronto-105 Gordon Baker 105 Gordon Baker Rd North York M2H 3P8

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Mar 13, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1804143

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.