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EPA Senior Administrator

Contract Type
Education, Media & Communications
London, GBR
Expiry Date
EPA Senior Administrator Description Job Family: General Business Operations Division: BTEC & Apprenticeships Reporting to: Head of EPA Delivery About Us Pearson is a global education company t...

Job Description

EPA Senior Administrator


Job Family: General Business Operations

Division: BTEC & Apprenticeships

Reporting to: Head of EPA Delivery

About Us

Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose. We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.

Job Purpose

Pearson has a long and successful history in the provision of qualifications, content and other related services to meet the needs of apprenticeship programmes delivered by training providers, colleges and employers.

At this time of significant reform in the apprenticeship system in England, driven by employers and an evolved policy and funding environment, we need to ensure that we continue to be the leading brand and are at the forefront of providing innovative solutions to the opportunities that are arising in an area of significant future growth.

To capitalise on the growth opportunity, we have created an Apprenticeship Services Team within the BTEC & Apprenticeships business unit. This team is leading on targeting and engaging with levy paying employers, building new ways of working efficiently to deliver excellent services to our customers and promoting the one Pearson offer for Apprenticeships.

About the job

This job will play a vital role within the implementation of our end-point assessment (EPA) services. They will be joining a growing team, at an exciting time of fast-paced reform within the apprenticeships landscape. We’re looking for someone who is committed to continuous improvement and reflects our values: Brave, Imaginative, Decent and Accountable.

As the Senior EPA Administrator, you would support the end-to-end delivery of our EPA service. You will ensure that business processes are carried out to a high standard, in accordance with all appropriate internal and external requirements, and can withstand scrutiny by internal audit and key stakeholders - including external quality assurance bodies, regulators, employers, apprentices and parents.

You will also contribute to the ongoing review and continuous improvement of our EPA service, ensuring ongoing effectiveness and process efficiency.

Key Accountabilities:

  • Respond to email and telephone queries from internal and external customers/stakeholders, representing the EPA Delivery team
  • Produce communications, as appropriate to the audience
  • Use multiple IT packages, associated with the EPA delivery service
  • Manage Gateway evidence reviews
  • Input data and maintain associated records, related to overall certification claims
  • Liaise with internal and external stakeholders and suppliers, and manage associated logistics and communications, related to IEA/IQA training and standardisation
  • Undertake data analysis, related to key areas of accountability
  • Maintain service-level agreements with regards to responding to EPA planning, operational activities, reports and submissions
  • Update and report on key management information to relevant team members, ensuring all data is up-to-date and accurate
  • Report all risks and issues, to relevant team members, including any suspected malpractice/maladministration or conflicts of interest
  • Participate in the implementation and continuous improvement of EPA processes and systems, maintaining good working practices
  • Take responsibility for own learning and development, associated with the role and the wider work of the team/business unit.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.


Background and Experience (Essential):

  • Previous experience as a Senior Administrator role, ideally within a compliance-based role
  • Experience of providing business support in a busy, matrixed, environment
  • Experience of data input and data management, ensuring accuracy and confidentiality
  • Competent using IT, including databases, and common business support packages
  • Experience of note and minute taking
  • Experience of using defined business processes and giving guidance on them to colleagues
  • Experience of managing and prioritising own workload

Skills & Knowledge (Essential):

  • Excellent written, verbal and interpersonal skills, able to establish and maintain professional working relationships
  • Excellent organisation and planning skills
  • Excellent attention to detail
  • Flexible and adaptable, enabling you to build rapport with various stakeholders
  • Ability to communicate effectively in a range of formats and styles, to suit a range of audiences
  • Ability to set up filing systems and to store, retrieve and archive information
  • Ability to produce a representative record of meeting discussion and actions
  • Ability to analyse, organise and present numerical data
  • A passion to support and develop individuals to fulfil their potential

Primary Location: GB-GB-London

Work Locations: GB-London-80 Strand 80 Strand London WC2R 0RL

Job: General Business Operations

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 23, 2018

Job Unposting: Dec 9, 2018

Schedule: Full-time Regular

Req ID: 1815347

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.