Flood Resilience Team Member

Contract Type
Colchester , Ipswich , Norwich
Expiry Date
This is an exciting opportunity to join our Flood Resilience team and make a real difference to how we prepare for and respond to flood incidents across Norfolk, Suffolk and Essex.

Job Description

This is an exciting opportunity to join our Flood Resilience team and make a real difference to how we prepare for and respond to flood incidents across Norfolk, Suffolk and Essex.

In this role, you will:
- help to minimise the impact of flooding on communities by supporting the provision of an effective Flood Warning service and building community resilience to flooding.
- support other members of the team to analyse, interrogate and manage our data and systems.
- assist in collecting information after flood incidents,
- support our community engagement and duty officer training.
- help to achieve the Environment Agency’s vision of ‘A nation ready and resilient to climate change’, focusing on flood risk, working with internal teams, external partners and communities.

You'll be expected to work across the team to support important areas of work, such as supporting communities who have been affected by flooding, and building on lessons from real incidents in the way we plan for, respond to and recover from incidents.

You'll learn about our role as a category one responder and support our multi-agency preparedness for flood incidents with our Local Resilience Forum partners.

For more info on working with us see https://environmentagencycareers.co.uk/

The team  
Flood Resilience is a small team within our Flood and Coastal Risk Management department covering Norfolk, Suffolk and Essex.

The team maintains the flood warning service, including training flood warning duty officers, which provides advanced warning of flooding from rivers and the sea to those at risk. We work with communities at risk to increase awareness and boost resilience to flooding. We plan and prepare for flooding with professional partners such as the emergency services.

Experience/skills required  
Essential to succeed in this role, you will need:
- to be customer focused
- willing to learn new skills
- have good organisational skills
- possess the ability to adapt and be flexible to changing priorities and work
- to be a confident communicator, able to convey difficult messages or technical information to a wide range of people

It would be helpful, but not essential, if you had:
Knowledge of
- sources of flooding and the role of the Environment Agency in flooding
- natural hazards and the impacts they can have on communities and the environment
- Geographical Information Systems such as Arc.
Experience of
- managing customer enquiries
- handling data
- working in a team and across different teams

The role will be largely office based with opportunities for site visits and working with partner organisations at their locations.

Contact and additional information  
In East Anglia we want to create a diverse workplace where individuals are respected, valued and listened to. We’re all different, and by embracing Equality, Diversity & Inclusion (EDI) we can become an equal opportunity employer where we grow and learn together.

It is our ambition to champion diversity through building a workforce as diverse as the communities we serve.

We maintain a range of incident response duty roles and you will be encouraged to take on one of these roles. You will be trained and supported to do the role and additional incident response activities are paid separately through standby and overtime for out of office hours working.

If you have any questions please contact Guy Cooper via: guy.cooper@environment-agency.gov.uk or on 07717 693195