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Food Service Specialist

BP International Ltd
Contract Type
Energy & Manufacturing
Expiry Date
20/12/2017 19:27:00
We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day.

Job Description

The expansion of the Retail business within the BP Fuels North America portfolio is critical to the long term strategic position of BP in North America and is a foundational growth platform for the business. A series of new format pilots have been developed in order to transform the consumer experience at ampm. There are 4 pilots in development and deployment, Mojo A, B, C and D. These offer pilots bring fresh chilled food to the front of the store, open the kitchen area to the public view, add new cooking equipment, food preparation complexity, food merchandising units and display screens to the store. This new offer requires a higher level of training, processes and rigor to be applied to the food operation.

Given the new offer, the Food Service Specialist role is foundational to the success and future deployment of the Mojo offers and will be the main in market contact point between the franchisees, Franchise Business Consultants (FBCs) and the La Palma support teams. With the majority of time spent in stores, training, coaching, auditing, problem solving and communicating between the key stakeholders, this role will ensure the consistent and excellent execution of this transformational set of offers.

This Food Service Specialist role will be located in Portland, Oregon region. The role is home based serving a specific geographic territory, with the ability to travel to the La Palma, CA support office monthly.

  • High frequency store visit schedule to ensure consistent, high quality execution of the foodservice offer
  • Conduct monthly format audit of the Foodservice offer and provide scorings to Franchisee, Franchise Business Consultants , relevant vendors and the La Palma support office with corrective action plan as required
  • On site coaching and development of franchisee and store staff to show leadership by example of the desired store standards and pride in the offer
  • Training of store staff and franchisee on operation of equipment, food processes, food safety, merchandising routines, food preparation
  • Assisting to identify and solve operational problems in the new food offer program to develop food program for smooth scaled rollout
  • Develop operational tools, aids, and programs to support Franchisees ability to achieve consistent operational excellence
  • Weekly Foodservice Telco to agree priorities and activities with the Support Office Food team
  • Monthly La Palma food team meeting for medium and long term planning, vendor liaison and activity planning
  • Monthly participation in the Regional Operations Team meeting to report on progress issues and agree support for specific store and process issues

High School Diploma required; Bachelor's Degree preferred.

  • Minimum 3 years operations experience within Foodservice, Quick Service Restaurant (QSR), Forecourt Retail or Convenience Retail is essential.
  • Familiarity with the principles of category management, offer development and procurement.

BP International Ltd