G5 Officer - Service Desk Operations

Contract Type
Digital, IT
Expiry Date
We are currently looking to recruit G5 Service Desk Operations Officers in our Leicester site. Enterprise service is part of Digital, Data & Technology (DDaT).

Job Description

We deliver specialist technology services to the Agency providing key capabilities on a 24/7 basis ensuring the Agency is able to operate and deploy throughout the country. This is supported through the Agency Service Desk, providing 1st and 2nd line service support to in-life specialist and critical services, delivered in accordance with Service Levels aligned to users expectations.

To achieve this, Enterprise Services must continually look to develop and build a team of professional and experienced IT service delivery and management practitioners who are suitably skilled to support a complex and varied IT estate that is evolving through the delivery of the NCA transformation programme.

The current role is non 24/7 but there may be opportunities in the future to join the 24/7 team (earning a 24/7 workers premium).




As part of a team of Enterprise Service professionals, you will be using your skills and expertise to:

• Lead a small team within the Agency Service Desk, delivering technology service support to the Agency.
• Support in house mobility and critical services.
• Provide technical support to mission critical radio users

***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***