G5 Officer - Service Desk Operations

Reference
144322
Contract Type
Permanent
Sector
Digital, IT
Location
Leicester
Salary
£28,840
Expiry Date
20/09/2021
We are currently looking to recruit G5 Service Desk Operations Officers in our Leicester site. Enterprise service is part of Digital, Data & Technology (DDaT).

Job Description

We deliver specialist technology services to the Agency providing key capabilities on a 24/7 basis ensuring the Agency is able to operate and deploy throughout the country. This is supported through the Agency Service Desk, providing 1st and 2nd line service support to in-life specialist and critical services, delivered in accordance with Service Levels aligned to users expectations.

To achieve this, Enterprise Services must continually look to develop and build a team of professional and experienced IT service delivery and management practitioners who are suitably skilled to support a complex and varied IT estate that is evolving through the delivery of the NCA transformation programme.

The current role is non 24/7 but there may be opportunities in the future to join the 24/7 team (earning a 24/7 workers premium).

 

Responsibilities

 

As part of a team of Enterprise Service professionals, you will be using your skills and expertise to:

• Lead a small team within the Agency Service Desk, delivering technology service support to the Agency.
• Support in house mobility and critical services.
• Provide technical support to mission critical radio users

***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***