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Geography Subject Advisor

Reference
1804470
Contract Type
Permanent
Sector
Education, Media & Communications
Location
London, GBR
Expiry Date
16/12/2018
Geography Subject Advisor Description Department: Customer Service Location: 190 High Holborn, London Contract Type: Permenant About Pearson At Pearson, we’re committed to a world that’s always le...

Job Description

Geography Subject Advisor

Description

Department: Customer Service

Location: 190 High Holborn, London

Contract Type: Permenant

About Pearson

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

About the job

  1. To service all inbound teaching queries from the key customer segment of Teachers and, in so doing, defend our market share
  2. To capture the knowledge gained from the breadth and depth of enquires to help inform the business internally about the requirements of the customer and the performance of Pearson UK products and services
  3. To provide a best-in-class outbound information service to current customers to assist in reducing churn/switching and improving product performance
  4. To build close, rich relationships with our customers and a reputation for superior customer service to reinforce switching costs.
  5. To act as the public face and a focus of expertise for their own subject both to customers and within the business.

Responsibilities

The Subject Advisor has accountability for both external and internal customer service delivery for a designated subject(s) or sector(s). A key priority for this post is to support teachers adopting our new Geography qualifications and services.

The subject advisor should:

  • Be the ‘face’ of the subject and the first point of contact for teachers
  • Establish and manage subject communities
  • Manage, review and fully utilise the first line queries into the business via the new Subject Specialists in order to find customer solutions or pro-actively feeding back across the teaching community
  • Manage the “Ask the Expert “ team for their subject to deliver a more responsive service
  • Seek contact with customers in centres and at events (such as launch and training events, local network events, conferences and examiner meetings)
  • Lead virtual subject teams within Pearson and build relationships with key internal and external stakeholders
  • Edit and author a subject area on the Edexcel website
  • Lead on and review all (subject specific) Social Media content including the use of facebook and twitter
  • Update and advise the Customer Support Centre, Ask Edexcel, business managers and regional staff on developments in the subject area this includes producing a regular “voice of the customer” newsletter
  • Contribute to root-cause analysis of important issues around customer enquiries
  • Analyse trends in customer contacts and recommending and implementing pro-active solutions for providing information to customers

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

What we are looking for

The role of the Subject Advisor for Geography requires a good understanding of the Education system and the role of the teacher/tutor/assessor within secondary schools, FE and training centres.

Ideally you will be qualified to degree level in Geography, or a related field. You will have experience of delivering academic qualifications and/or vocational qualifications in this subject and an understanding of delivering BTEC qualifications is desirable (but not essential).

In addition, the role requires a working knowledge of the subject area, as well as an understanding that changes within the sector, such as to the curriculum and legislation, mean that centres require frequent updates. An understanding of Travel and Tourism qualifications would also be also be desirable.

#LI-KT1

Primary Location: GB-GB-London

Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH

Job: Customer Service

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 19, 2018

Job Unposting: Jan 2, 2019

Schedule: Full-time Regular

Req ID: 1804470

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.