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Head Of Operations - Specialist Services

Reference
5325
Contract Type
Permanent
Sector
Administration, Business Administration, Change Management, Charity
Location
London, Glasgow or Shipley
Salary
£62,000 - £70,000
Expiry Date
26/11/2017
Provide change leadership and strong operational focus to the transformation and continuous development of our Support Line Services.

Job Description

Head of Operations - Specialist Services
Permanent
£62,000 - £70,000

 

The Role
You will lead the implementation and operationalisation of the customer strategy ensuring the optimisation and transformation of specialist capabilities spanning clinical support, financial guidance, welfare support, employment support and energy support to ensure an integrated experience for people affected by and living with cancer.

Accountable for a multi-disciplinary team of service specialists, you will provide leadership direction and management support to ensure the service managers and their teams are equipped, enabled, and motivated. Working closely with heads and directors in Cancer Support Operations (CSO) and across the organisation (e.g. Technology, Evidence & Insight, Policy) to design, develop and deliver plans and objectives spanning all channels and services, you will ensure that people living with and affected by cancer are at the heart of everything we do.

 

The Person
As our ideal candidate, you will have a proven record of accomplishment in strategy development and implementation as well as extensive experience in the delivery of multi-channel, multi-disciplinary contact centres. Your experience of transforming operational service delivery will shine through with clear evidence of leading specialist capabilities within a contact centre environment.

You have considerable experience of developing high performing teams and delivering a cultural and behavioural shift across front line customer services. You bring extensive experience of working with stakeholders across the health and social care landscape and the ability to work effectively in a matrix structure.

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Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society. 

We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Recruitment Team if you require support.