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Head Of Service Operations

Reference
5549
Contract Type
Permanent
Sector
Charity, Project Management
Location
York
Salary
£57,000 - £63,000
Expiry Date
20/06/2018
Do you have experience in managing large, geographically-dispersed support teams within a complex organisation? Do you have successful track record of providing strategic leadership through cultural and organisational change?

Job Description

If so, we have a fantastic new role as our Head of Service Operations within our Cancer Support Operations (CSO) Directorate that will ensure the successful delivery of Macmillan’s high quality services directly to partners and volunteers through supporting our Geographical Delivery Team.

About the role
Everything that Macmillan does to address the needs of individuals living with cancer is based on a sophisticated methodology for engaging with people and with those who can help them. Providing strategic leadership and direction, you will lead a multi-skilled operations team, that support our regionally based service delivery colleagues, through the implementation of complex operational changes – all the while ensuring the right resources are in place to deliver operational objectives. 

Furthermore, you will define the strategic direction for the service operations team, in collaboration with your CSO colleagues, to guarantee the development of new systems, processes and ways of working are as effective as they can be in order to meet the growing needs of people living with cancer, across the UK.

About you
You will be a strong and credible leader who has a successful track record of delivering high performance and organisational change, both directly and through others, within administration/support teams across an function of. With substantial experience of operating at a senior level, you will possess excellent stakeholder management and communication skills, that enable you to forge solid cross-functional partnerships both internally and externally.

About us
At Macmillan, our ambition is to reach and improve the lives of everyone affected by cancer and inspire millions to do the same. We are a source of support: providing practical, clinical, emotional, and financial support. We are also a force for change: listening to people affected by cancer and working together to influence and lobby for better cancer care.

Assessment Centre will take place on Wednesday 4 July 2018.

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Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society. 

We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Recruitment Team if you require support.