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HR Shared Services Associate

Organisation
Equinix
Reference
JR-108842
Contract Type
Permanent
Sector
Human Resources
Location
London
Salary
Competetive Salary + Bonus + Benefits
Expiry Date
31/01/2019
We are looking for a dynamic HR Shared Services Associate to join us in our London office. Our HR Shared Services (HRSS) team provides employee experience focused, responsive and consistent HR services to managers, employees and partners.

Job Description

Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and forward-thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.

At Equinix, we make the internet work faster, better, and more reliably. We hire hardworking people who flourish with solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.

We are looking for a dynamic HR Shared Services Associate to join us in our London office. Our HR Shared Services (HRSS) team provides employee experience focused, responsive and consistent HR services to managers, employees and partners. HRSS operates as the first point of contact for all HR-related questions and supports employee life-cycle activities, programs and policies.

Responsibilities

  • You will provide day-to-day support to the UK, Nordics and UAE employee and manager populations on a vast array of HR-related inquiries and cases
  • You will serve as front-line support for global employee life cycle and talent programs, with global consistency and local applicability
  • You will take ownership of inquiries ensuring accurate, prompt and consistent resolution or redistribution by following established channels and exceeding expectations of a positive employee experience
  • You provide continuous status updates, guidance and information to all levels of employees, key functional partners and peers within the HR function to ensure case resolution
  • You will deliver a positive, professional, customer orientated experience with follow-through, attention to detail and resourcefulness
  • You will be a Subject Matter Expert for HR processes, policies and tools
  • You will maintain superior knowledge of HRSS resources, business processes and standard operating procedures
  • You will manage Global HR data in Workday, including support of electronic files, reporting and audit activities, ensuring data integrity, confidentiality and Sarbanes Oxley compliance
  • You will provide support for other HR programs including but not limited to Health & Wellness Benefits, Leave of Absence, Immigration, Tuition Reimbursement and Employment Verification
  • You will collaborate with other global and regional HRSS teams for alignment and knowledge sharing
  • You will team with HR Business Partners and Advisors to support complex or sensitive cases
  • You will partner with other internal departments such as HRIS, Payroll, Finance, IT, Security, Benefits and Stock Services to ensure data accuracy and drive employee experience through continuous improvement
  • You will support the ongoing development and improvements of employee and manger resources to provide self-service opportunities
  • You will educate customers on HR resources available to them and encourage the use self-service tools such as the HR Portal, Workday Manager Self-Service and other systems as appropriate
  • You will participate in new initiative testing, launch and on-going support activities
  • You will see opportunities for continuous improvement of internal processes, training, and collaboration with partners
  • You will identify, track and communicate program trends to HRSS manager for assessment
  • You will perform other duties or projects as assigned

Qualifications

  • 2 years of HR experience, preferably in various HR disciplines
  • At least 1 year of experience preferred in a HR Shared Services/centralized customer service environment
  • Bilingual (Spanish/English) is a plus
  • Proficiency in Workday or comparable Human Capital Management system
  • Case management technology (ServiceNow) experience preferred
  • Proficiency in MS Office (Outlook/Word/Excel/PowerPoint) required
  • Excellent verbal, written and interpersonal communication skills required
  • Comfort communicating with and supporting employees at all levels of the organization
  • Ability to work effectively in high-pressure situations and maintain confidential and highly sensitive information
  • Proficiency in balancing numerous tasks and priorities while meeting deadlines/SLAs is required
  • Consistent ability to exercise strong time-management and organization skills, self-direction, resourcefulness, prioritization and attention to detail with encompassment of company culture and core values
  • Strong drive for problem solving with passion for supporting customer needs
  • Proven ability working well within global and virtual teams in a reciprocal, flexible environment

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.