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Infrastructure and Support Engineer

Contract Type
Flexible Hours, Permanent
£30,500 - £34,150 with £4000 IT Allowance
Expiry Date
The Crown Office and Procurator Fiscal Service is responsible for the investigation and prosecution of all crime in Scotland; the investigation of deaths which require further explanation; and the investigation of complaints against the police.

Job Description

ISD provides wide ranging IT infrastructure, information systems and digital services to COPFS users located in offices throughout Scotland and to external customers and stakeholders.  ISD is involved in a number of challenging, innovative and continuous improvement projects to support business needs and to deliver COPFS’ digital strategy aims.  Headed by the Director of IT, ISD is organised in four main groups: Enterprise Solutions; Enterprise Technologies; Enterprise Applications; Cybersecurity and Resilience.  ISD has around 50 permanent team members plus additional contractor staff based in its offices in Edinburgh and Glasgow.

About the Role

General Responsibilities, Activities and Duties

The Infrastructure team is responsible for monitoring and supporting all infrastructure assets and configuration items deployed across the enterprise, ensuring services are high performing, efficient and effective.  The Infrastructure team provides leadership and plays an important role in upgrading and optimising the wide-ranging infrastructure services that our user community relay upon to complete their objectives.  The team influences, designs and implements infrastructure components of customer centred Digital Services to support business goals and Scotland’s justice system.  The Infrastructure team seeks to maximise the potential from new technologies, industry methodologies and best-practice to support the COPFS’ business needs and in a drive for continuous improvement and to deliver real business transformation. 

Role Specific Responsibilities, Activities and Duties

Operational support and delivery of COPFS’ infrastructure enterprise services - (including, but not limited to, VMware virtual server and desktop systems, Microsoft 2012/2016 server, Active Directory, Azure Active Directory, Exchange 2016, Exchange Online, SAN technologies and CISCO networking solutions)
Work as part of a team to successfully deliver and implement infrastructure systems and solutions
Provide suggested initiatives and improvements to both the enterprise and division working practices and processes
Completion of daily, weekly and monthly proactive maintenance tasks to ensure the availability and performance of the enterprise

This is not an exhaustive list of duties.

All competencies, as indicated within the Competency Framework, are relevant to the role and illustrate the level of competence expected of an employee in this grade.  However, for the purposes of assessment the following competencies will apply:

Delivering at Pace

Leading and Communicating

Making Effective Decisions

Collaborating and Partnering


Essential Criteria Required

The above competencies form the key essential criteria for this post.

The successful candidate will also demonstrate the below essential criteria:

Strong technical background and experience of supporting enterprise level IT infrastructure services
Enhanced technical capability and understanding of Microsoft Server 2012 and beyond, Active Directory, Exchange 2016, Exchange Online, VMware VSphere, VDI, SAN, Cisco network technologies and Microsoft Cloud Technologies.
An understanding of end user device management, including desktops/laptops, profile management and software delivery through SCCM and/or Intune
An ability to interact and communicate effectively across all levels

  Contact Us

If you have any queries, please email

Additional Information

Application packs are available to download from our website

Applications should be made by CV.  Please submit your personal information form with your CV no later than 5pm on Friday 4th December to

Selection will be competency based and technical questions will also be asked at interview

We are an Equal Opportunities Employer.

Please note that COPFS has exemptions from the Rehabilitation of Offenders Act (1974).

COPFS must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.