Investigation Officer (Caseworker)

Jyoti Golchha
Contract Type
Expiry Date
10/05/2021 13:38:00
We are looking for Investigation Officers to join us.

Job Description

The role

Acting in the public interest, Investigation Officers (IOs) are at the forefront of assessing and investigating reports about misconduct.

Desk based IOs have responsibility for identifying and assessing risk. They focus on the most serious issues and manage a caseload of varying complexity, across a multitude of legal areas. Delivering a positive customer experience throughout the process, IOs regularly update the subject and complainant about the progress of the investigation.

Owning and managing a workload, IOs collate and analyse detailed information to get to the heart of the matter and make decisions on what action needs to be taken. That could be constructive engagement over the telephone, or, taking more formal enforcement action.

There is a full role profile and additional information pack attached at the bottom of this advert which provides further information on the department, the role and what we offer.

What's in it for you?

  • Protect the Public and enforce high professional standards by engaging with regulated firms and individuals as well as members of the Public
  • Variety of case holding. No one case is the same.
  • Work collaboratively with other areas of our organisation such as the Legal and Enforcement, Authorisation, Intelligence and Forensic Investigation teams
  • A rolling in-depth training program where you can develop and refine your analysis and investigation skills

There are opportunities to develop your career and progress within the department, either in an enhanced investigation role or in a management capacity. We have specialised investigation teams that focus on the most complex and high-profile matters, and when there is a need to intervene into the practice of a firm.

If you are legally qualified, working within the profession and looking for a change or further career prospects, you will enjoy the responsibility of making decisions relating to the outcomes of cases. In addition, you can use your legal expertise to give advice and support to colleagues. You will get to develop your application of the law further, as well as develop your understanding of our enforcement strategy and our new standards and regulations.

What we're looking for

  • Considerable, practical and comparable experience of managing complex cases or undertaking complex investigations, leading to proportionate outcomes
  • Effective case management skills with ability to work to stretching targets and competing demands
  • Demonstrable experience of influencing and constructively challenging internal and external stakeholders
  • Proven ability of handling changing priorities and working well both autonomously, and as part of a team
  • Excellent written and verbal communication skills; with significant experience of drafting complex documents to a high, professional standard
  • Previous experience of working in a role that delivers high levels of customer service.

Applications are welcome from a wide range of experience and expertise, including:

  • Legal profession
  • Regulatory sector
  • Investigations

Useful and additional information

There is a Role Profile and Information Pack attached at the bottom of the advert on our website.

We are currently advertising this opportunity on a full or part time basis. Please apply according to your preference. Part time hours would allow for 21-35 hours per week, working across 3 days

This is an office-based role but the successful candidate(s) will be working from home till the early summer. Looking forward this role will be based in our Birmingham office 1-2 days a week, and from home rest of the week.

If you are looking to achieve a balance between your personal and professional life, we are happy to discuss scope for flexible working arrangements prior to interview.

If you have any questions that aren't answered in the advert, additional documents or our website, you can contact us via:

To apply

Please use the apply button at the bottom of the advert. You will need to upload a CV and provide examples against six criteria; conveying your knowledge, skills and experience and how they specifically relate to the role requirements. Answers to each criterion are to be kept to 300 words.

Closing date for applications is Sunday 9 May at 23:55.

Assessments will take place on 17 & 18 May.

Interviews will take place 24-27 May.

Our staff are currently working from home and assessments and interview are being conducted remotely. If your application is successful one of the team will be in touch to let you know what to expect.

Previous applicants to this role in the last six months need not re-apply.

Jyoti Golchha