At Pearson, we’re committed to the world that’s always learning and to our talented team who makes it all possible. Pearson is the UK's largest awarding body. We offer academic and vocational qualifications and testing to schools, colleges, employers and other places of learning in the UK and internationally. We have a passion, energy and a genuine desire to help people make progress in their lives.
We have a fantastic opportunity to join our Investigations team as an Investigations Coordinator, based in our offices in central London. The Investigations team sits within the Business Improvement and Regulation division of Pearson Education and has a vital role in investigating breaches of security and malpractice by candidates, centre staff and centres.
Reporting to the Head of Investigations, the Investigations Coordinator is responsible for supporting the Investigations team’s day to day work across a wide range of activities. This includes compiling and sending investigation evidence packs; drafting and sending correspondence; call handling; arranging meetings; data entry, analysis and reporting; monitoring and reporting on internal and external deadlines and team performance; and providing general administrative support.
Draft and send email/letter correspondence to informants (‘whistleblowers’), centres, regulators, funding agencies and other internal and external stakeholders as appropriate.2.Call handling
Support the Investigations team by receiving and making telephone calls with informants (‘whistleblowers’), centres, regulators, funding agencies and other internal and external stakeholders as appropriate.3.Investigation evidence packs
Work with the responsible investigator to compile evidence packs for investigations which are referred to Malpractice Committee for a final determination. The packs must be redacted in accordance with the Data Protection Act and Information Security requirements and then sent to affected parties with accompanying correspondence.4.Arrange meetings
Assist the team in inviting stakeholders, booking rooms and refreshments, confirming agendas, etc.5.Monitoring & reporting on departmental spend against budget
Maintain records of expenditure for the team (overtime, expenses, travel costs, consultancy fees, etc) and provide regular reports to internal stakeholders.6.Monitoring & reporting on departmental KPIs
Maintain records and provide internal stakeholders with regular updates on individual and team performance against the established KPIs and SLAs.7.Data returns and data analysis
Data and information relating to Investigations is frequently requested by internal and external stakeholders. All such requests need to be logged, approved and then delivered. Data and information often needs to be analysed and clarified before release.8.Case logging and assignment
All new cases need to be reviewed and then logged on Pearson systems before being allocated to the relevant case officer for investigation.9.Provide administrative support to the Investigations team & Head of Investigations. 10.Provide support to other divisional teams and staff as required.
Key Role-Specific Deliverables
Key People Services Deliverables
Key Customers & Stakeholders
Previous Work Experience
Personal Style and Behaviour:
A proven communicator and team worker with the ability to coordinate resources to get things done. Adopts a pro-active working style, constantly alert for opportunities for improvement. Someone hard working and highly motivated with excellent interpersonal skills and the ability to persuade and influence others, often at a high level within the organisation, in order to achieve results on time and to a high quality.
To apply for this role, please complete an online application and be sure to attach a cover letter and up to date CV.#LI-RC1
Primary Location: GB-GB-London
Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH
Job: General Business Operations
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Feb 1, 2018
Job Unposting: Feb 15, 2018
Schedule: Full-time Regular
Req ID: 1800494