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Investigator

Reference
1816148
Contract Type
Permanent
Sector
Education, Media & Communications
Location
London, GBR
Expiry Date
29/04/2019
Investigator Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are alway...

Job Description

Investigator

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Position Summary

The Investigator is responsible for conducting investigations into suspected malpractice at International, UK, GQ and VQ education centres. Investigations will include candidate, teacher and centre malpractice, centre maladministration, breaches of security and non-compliance with qualification specifications, regulatory policies and codes of practice.

This role would suit an individual with suitable transferrable skills and/or some investigative experience and who is looking to take the next step of their career.

Key Role-Specific Deliverables

Conduct investigations into suspected malpractice involving candidate, teacher and centre malpractice, centre maladministration, breaches of security and non-compliance with qualification specifications, regulatory policies and codes of practice in a timely, effective manner in accordance with standard procedures and regulatory requirements.

Assist the Senior Investigators and Head of Investigations in the resolution of investigations, development of working practices and reporting of data.

Assist other teams in the Business Improvement and Regulation (BIR) division as and when necessary.

Key People Services Deliverables

Keep the customer at the heart of all we do

Shape internal infrastructure to respond to external trends

Improve process and service efficiency and effectiveness

Maintain highest level of quality and standards

Proactively contribute to a high performing Services Team

Drive and improve personal performance

Key Customers & Stakeholders:-

Senior Investigators and other Investigators in the Investigations Team

Head of Investigations (line manager)

Director of BIR

Other teams and staff within BIR, Vocational Quality Assurance (VQA), Assessment and Centre Management Team

Heads of Centre and centre staff

Regulators (Ofqual, SQA and Qualifications Wales) and other external stakeholders

Working Pattern

37.5 hour core working week

Overtime is available during peak periods

Flexible working pattern available

During peak times of activity there are restrictions on leave – especially between early May and the end of August, our busiest period

Some weekend work may be required

May be required to undertake centre visits at very short notice

Key challenges

Working to tight, and immoveable, deadlines

Working within a regulated framework

Attention to detail and careful analysis despite busy work load

Attention to detail even with repetitive tasks

Flexibility of working patterns during peak periods

Reacting positively to change

Adapting to the challenges created by the introduction of new qualifications or working methods

Adapting to different IT systems

Supporting various stakeholders from different teams

Influencing and working closely with the Investigations Team and internal stakeholders.

Simultaneously managing multiple high prioritytasks

Previous Work Experience

Desirable:

  • Working in an investigative role
  • Working in the education sector
  • Previous experience of writing reports
  • Experience of researching and reviewing data and information to draw conclusions

Essential:

  • Organising own workload to manage multiple high priority tasks
  • Working to tight deadlines
  • Experience of liaising verbally and in writing with a range of external customers and stakeholders regarding complex or sensitive issues

Systems, Tools & IT Literacy

Desirable:

  • Familiarity with more complex functions of MS Excel to manipulate data

Essential:

  • Proficient in the use of the Microsoft Office suite
  • Able to quickly learn company software packages

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

Education, Qualifications & Training

Desirable:

  • Degree or equivalent

Additional Info

  • We are located at 80 Strand near to The Tube
  • Salary is 29k-35k depending on experience
  • Full Time permanent position, 37.5 hours per week Monday to Friday
  • Competitive salary with excellent benefits including 25 days holiday (not including bank holidays - 33 days total).

To apply, please submit your CV and a supporting cover letter.

Primary Location: GB-GB-London

Work Locations: GB-London-80 Strand 80 Strand London WC2R 0RL

Job: Communication

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 16, 2019

Job Unposting: Apr 30, 2019

Schedule: Full-time Regular

Req ID: 1816148

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.