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The Investigator is responsible for conducting investigations into suspected malpractice at International, UK, GQ and VQ education centres. Investigations will include candidate, teacher and centre malpractice, centre maladministration, breaches of security and non-compliance with qualification specifications, regulatory policies and codes of practice.
This role would suit an individual with suitable transferrable skills and/or some investigative experience and who is looking to take the next step of their career.
Key Role-Specific Deliverables
Conduct investigations into suspected malpractice involving candidate, teacher and centre malpractice, centre maladministration, breaches of security and non-compliance with qualification specifications, regulatory policies and codes of practice in a timely, effective manner in accordance with standard procedures and regulatory requirements.
Assist the Senior Investigators and Head of Investigations in the resolution of investigations, development of working practices and reporting of data.
Assist other teams in the Business Improvement and Regulation (BIR) division as and when necessary.
Key People Services Deliverables
Keep the customer at the heart of all we do
Shape internal infrastructure to respond to external trends
Improve process and service efficiency and effectiveness
Maintain highest level of quality and standards
Proactively contribute to a high performing Services Team
Drive and improve personal performance
Key Customers & Stakeholders:-
Senior Investigators and other Investigators in the Investigations Team
Head of Investigations (line manager)
Director of BIR
Other teams and staff within BIR, Vocational Quality Assurance (VQA), Assessment and Centre Management Team
Heads of Centre and centre staff
Regulators (Ofqual, SQA and Qualifications Wales) and other external stakeholders
Working Pattern37.5 hour core working week
Overtime is available during peak periods
Flexible working pattern available
During peak times of activity there are restrictions on leave – especially between early May and the end of August, our busiest period
Some weekend work may be required
May be required to undertake centre visits at very short notice
Working to tight, and immoveable, deadlines
Working within a regulated framework
Attention to detail and careful analysis despite busy work load
Attention to detail even with repetitive tasks
Flexibility of working patterns during peak periods
Reacting positively to change
Adapting to the challenges created by the introduction of new qualifications or working methods
Adapting to different IT systems
Supporting various stakeholders from different teams
Influencing and working closely with the Investigations Team and internal stakeholders.
Simultaneously managing multiple high prioritytasks
Previous Work Experience
Systems, Tools & IT Literacy
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Education, Qualifications & Training
To apply, please submit your CV and a supporting cover letter.
Primary Location: GB-GB-London
Work Locations: GB-London-80 Strand 80 Strand London WC2R 0RL
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Apr 16, 2019
Job Unposting: Apr 30, 2019
Schedule: Full-time Regular
Req ID: 1816148
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.