Register  |  Log In  |  Contact Us

ISRM, Customer Assurance Senior Analyst

Contract Type
Customer Service, Defence & Security, IT, Legal
Expiry Date
This position directly helps in supporting the growth of the business and the helping our customers understand the Security posture of the products that they procure.

Job Description


We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting and media markets, powered by the world's most trusted news organization.


Position: ISRM, Customer Assurance Senior Analyst

The Customer Assurance team within ISRM performs a key role in responding to all Information Security customer requests.

Role Summary: 

  • Support and respond to customer enquiries
  • Meet with our customers to support on site audits and respond to enterprise and product level questions
  • Drive the development of our knowledge management tool with the research and population of product related information
  • The Firm is running a strategic Customer Assurance initiative, the Sr Analyst will support this initiative in a variety of areas to help meet the Firms objectives


Main Responsibilities / Accountabilities: 

  • Operate as a key contributor to Information Security Assurance processes for Customer Assurance and Advisory Services
  • Collaborate with domain experts, peers and partners; and business or technology leaders across the Thomson Reuters enterprise
  • Track, verify and collect data for reporting and metrics purposes. Report on current state and to identify control gaps. Inform leadership with metrics and develop remediation plans.
  • Populate the internal knowledge management tool with product level information in a structured approach to enable data mining by partnering with the business unit owners.
  • Respond to Customer assurance questionnaires
  • Assist in Customer Assurance Audits to support customer requests
  • Report on status of initiatives to all levels in the organization
  • Participate as a member of the Information Customer Assurance Security team
  • Contribute to and achieve business and departmental goals and objectives
  • Deliver processes and services consistently and accurately


Key Relationships:

The Customer Assurance Sr Analyst will work with a wide variety of internal and external partners. These would include a high number of business unit product and technology specialists, the ISRM Business Unit Information Security Officer groups internally and would participate in customer meetings.


Essential Skills and Experience:

  • Possess strong verbal & written communication skills
  • Information technology experience 
  • Able to work effectively at all levels of an organization with the ability to communicate design rationale and influence others to move toward consensus
  • Critical thinking and group facilitation skills resolve customer enquiries


Desired Skills and Experience:

  • Basic working knowledge of one or more of the following SOC2, ISO 27000, FISMA, IT UCF, risk assessment methodologies, Shared Assessments, CMMI, ITIL practices, and GRC.
  • Experience with developing security standards and educational training.
  • Knowledge of industry wide information security frameworks including ISO 27001/2, NIST
  • Information security experience having worked directly with customers
  • Ability to attain industry-related certifications: GSEC, CISSP, CISA, CISM, ITIL



  • Bachelor's degree in Information Technology related area


At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on