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IT Officer

Contract Type
Charity, IT
Expiry Date
Since 1989, Stonewall has been fighting discrimination, prejudice and inequality. Our mission is acceptance for exception and has made us the UK’s largest charity campaigning for lesbian, gay, bi and trans rights.

Job Description

Our IT systems are at the heart of everything we do so it’s vital they’re always performing at their optimum level.


As IT Officer you’ll monitor the IT system service centre incident log and resolve issues with our computers, printers, copiers, scanners and telephony that are reported to our incident log, escalating them where necessary. Reporting to the IT Manager, you’ll cover both hardware and software issues, including operation systems and a range of applications, across our offices in London, Cardiff and Edinburgh. Our current systems include:

  • Microsoft Hyper V Manager
  • Windows 7/10
  • Windows SQL 2008/2012
  • Windows Server 2008 / 2012 / 2016
  • Windows WSUS
  • Exchange 2010/Office 365
  • Windows Terminal Servers
  • BitDefender AV
  • Microsoft InTune MDM
  • Draytek/WatchGuard Firewalls

You’ll install and configure new equipment, upgrade existing kit, track all hardware and install and configure Windows Servers on the Hyper V environment. And you’ll take ownership of systems like Antivirus, Printing and WDS servers and of the distribution and preparation of our event hardwarde, like iZettle.

This is a great opportunity to gain hands-on experience and exposure to a wealth of systems and software, as well as to acquire invaluable diagnostic knowledge.

To join us, you’ll need to be educated to A Level (or equivalent) standard, or higher, obtaining A-C in Computer Science, and have 1-3 years’ experience in a similar role. An enthusiastic self-starter capable of managing your own workload and setting priorities, you’ll also be able to communicate effectively with technical and non-technical people. If you’ve knowledge of SQL, Powershell and Sharepoint and an awareness of second line support, so much the better.

If this sounds like you and you’re ready for a new challenge for your IT skills, please complete and return the application and recruitment analysis form by 9.30am on 18 February 2019. Interviews will be held on the afternoon of 26 February and the morning of 1 March.