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IT Service Continuity Manager

Contract Type
Newcastle upon Tyne
Expiry Date
03/03/2021 10:36:00
DWP. Digital with Purpose. IT Service Continuity Manager: up to £40,666 per annum, 27% pension and flexible working

Job Description

? Do you have a deep knowledge of and a proven track record in IT Service Continuity Management and have operated an assurance / risk based managed ITSCM process

? Could you thrive implementing, applying and governing ITSCM standards and procedures in the largest & complex of government environments

? Would you like to put your knowledge of on premise and emerging Cloud IT infrastructure, recovery strategies and maintenance to the test on the large, complex and highly integrated systems of the UK's largest government department

? Can you communicate effectively across all operational levels of an organisation as well as with suppliers and customers

? Do you have ITIL certification (or equivalent) and can you demonstrate Service Management Framework experience in the Service Operations function (Event, Incident, Problem, Change, Release, Capacity, ITSCM and CSI)

? Would you like to be use your skills on work that makes a difference to millions of lives, earn a salary up to £40,666 and be eligible for pension contributions of circa 27%

YES? Then click APPLY NOW. We'd love to hear from you!

DWP. Digital with Purpose.

We're looking for a IT Service Continuity Manager to work within our Digital Workplace group to manage, govern and improve the processes & procedures so DWP can continue to meet the needs of some of the most vulnerable people in society.

Digital Workplace is one of the largest and most ambitious digital transformation programmes in Europe today. The programme underpins the annual processing of 5m benefit claims, all pension and benefit payments and supports over 84,000 colleagues working in 850 locations.

This important programme is at the heart of the Government's digital change agenda. It incorporates an end-to-end suite of products and services that are owned by in-house multi-disciplinary teams and developed in partnership with end-users.

Our ITSCMs are responsible for protecting live service and minimising the impact of a disasters and major incidents. When we experience loss or failure of IT Services, you'll be there to make sure we stay online for our users and to support continuity and resilience.

Delivery. Work. Projects.

You'll work to industry and organisational best practice standards and contribute to the planning, delivery and assurance of the ITDR Test Programme.

You'll optimise service and live product support by participating in end-to-end testing of disaster recovery and service continuity plans.

You'll manage and co-ordinate support teams in the registration, investigation & resolution of ITSCM events and activities. This will include the implementation of "workaround" solution and fixes.

We want you to ensure that our teams and suppliers comply with the appropriate Service Management processes & procedures associated with ITSCM.

Where will you work?

You'll join our team at our digital hub in Newcastle.

We also all have the tech and tools we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.

We're the UK's biggest government department with over 85,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Details. Wages. Perks.

In return for your skills we offer competitive salary up to £40,666p.a., a brilliant civil service pension with employer contributions circa 27%, and a generous leave package.

We have a broad benefits package built around your work-life balance which includes:

  • Flexible working and family friendly policies
  • Volunteering and charitable giving
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket
  • Sports and social activities
  • Learning and development, including coaching, mentoring & accreditation
  • Shortlisted for a Best Place to Work in Digital Award
  • Career progression opportunities and lots more

CLICK APPLY for further information and to start an application on Civil Service Jobs.