It is an exciting time for HM Land Registry (HMLR) as we continue on a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data.
We are now looking for an IT Service Management Senior Analyst to join our Digital, Data and Technology team to help us to achieve this.
You will join our award-winning Digital, Data and Technology Directorate which is the in-house IT division at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services.
HM Land Registry's existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion. This enables over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales.
As an IT Service Management Senior Analyst your priority will be to ensure your customers receive a great service and experience. You will maintain focus on the whole life of service delivery ensuring that a set of IT products and suppliers come together to deliver an IT service.
Duties will include assuring the transition to new services, whilst protecting the integrity of existing ones, building relationships with key stakeholders and representing their interests and concerns. You will also provide service insights and reports within agreed timeframes, assessing performance against agreed targets ensuring actions are taken to investigate, resolve and anticipate service problems.
To be successful in this role you will have already hold an ITIL Foundation qualification. You may also have ITIL Practitioner / Intermediate qualifications; if not you must commit to achieving relevant ones within 12 months of your appointment.
You will have proven knowledge and experience of Service Management processes gained in a medium/large organisation where you have explored and progressed opportunities for improvement. You will be able to work under pressure, delivering against competing demands, taking ownership of activities and seeing them through to successful completion.
In addition, you will have previously worked in an Agile environment and have a good understanding of IT infrastructure and applications. It is vital that you are a effective communicator with excellent customer service skills and have the ability to interact and build working relationships with your team and other stakeholders.