IT Service Manager   

Contract Type
Expiry Date
07/07/2022 14:18:00
IT Service Manager: Up to £34,285 plus 27% pension. Help us improve IT services, and analyse and resolve complex issues that mean DWP's end users can access the products and services they need.

Job Description

IT Service Manager: Pay up to £34,285, plus 27% employer pension contributions, 60% home working, flexible hours, and great work life balance.   

  • Are you looking to kickstart your career in IT Service Management, as part of a brilliant community of practice?
  • Can you motivate a team to deliver a quality service and drive improvements?
  • Are you a problem solver, do you rise to challenges and help others do the same?

DWP. Digital with Purpose.   

This is a great opportunity to join our community of experts at DWP Digital as an IT Service Manager.   

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.   

Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. We're using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions that are changing how government works. 

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.  

Delivery. Work. Projects.   

You'll be part of the Live Support team supporting our brilliant Counter Fraud Compliance & Debt division. It's currently the largest business directorate, impacting the DWP Live estate across all service lines.

Our team is made up of 8,000 colleagues working collaboratively in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support services and user experience of the Fraud & Error Products/Service.

You'll provide support to other members of the Counter Fraud Management Team and help ensure the quality and availability of the critical Digital products and services that the department depends on.

You'll be leading an established team of Service Managers, and be part of a thriving Service Management community with access to all the support and learning you need to grow your skills and career

What skills, knowledge and experience will you need?    

  • Previous experience of IT Service Management
  • Knowledge of a Service Management Framework e.g. ITIL
  • Displays an awareness and understanding of Digital Products and Services
  • Demonstrable experience of independently supporting and maintaining Products and Services

Details. Wages. Perks.   

You'll join us in our brilliant digital hub in Blackpool. We're really handy for the motorway, with loads of free parking, and great facilities onsite, like our gym and restaurant.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model, with around 60% home working.   

In return for your skills, we offer a competitive salary of up to £34,285. 

You'll be eligible for a brilliant civil service pension with employer contributions worth over 27%.   

You'll get a generous leave package starting at 24 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.   

We also have a broad benefits package built around your work-life balance which includes:   

  • Flexible working, flexi hours and flexi days  
  • Hybrid working: some time in a hub with the team, some time at home   
  • Family-friendly policies   
  • Time off volunteering and charitable giving   
  • Bring your authentic self to work with 'I Can Be Me in DWP'   
  • Discounts and savings on shopping, fun days out and more   
  • Interest-free loans to buy a bike or a season ticket  
  • Sports and social activities   
  • Working in an award-winning environment and culture   
  • Professional development, coaching, mentoring and career progression opportunities.   

Click 'Apply' for more information and to start an application on Civil Service Jobs.