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IT Service Manager

Reference
VAC-7981
Contract Type
Fixed Term, Flexible Hours, Part-Time, Permanent
Sector
Digital, IT
Location
Edinburgh
Salary
£27,912 - £31,251 per annum (pro rata) + £4,000 ICT allowance (see application pack for details)
Expiry Date
23/02/2018
The IT Service Manager position within the Information Systems Division plays a critical role in supporting the delivery of IT and digital services, helping COPFS to meet its operational, strategic and business objectives.

Job Description

ABOUT THE ROLE

 

The IT Service Manager position within the Information Systems Division plays a critical role in supporting the delivery of IT and digital services, helping COPFS to meet its operational, strategic and business objectives. 

 

The Information Systems Division supports and delivers enhancements to technology services to over 1700 internal customers who are based at over 40 office locations across Scotland. Through appropriate governance, project management techniques and technical capability the team support, influence, design and implement digital services to support COPFS business goals and Scotland’s justice system.

 

ISD is led by the IT Director and is organised in four main groups: Enterprise Technologies; (for which this post sits within) Enterprise Solutions; Enterprise Applications and Cybersecurity and Resilience.

 

ESSENTIAL CRITERIA REQUIRED

  • Experience of working in an IT service management environment.
  • Champion for pushing ITIL standards, procedures, policies and customer service best practices Experience of creating, implementing and working with SLA’s, OLA’s and KPI’s.
  • Must have good people skills and the ability to interact and communicate effectively across all levels.

 

If you have any queries please email Recruitment@copfs.gsi.gov.uk.

 

Application packs are available to download from our website http://www.copfs.gov.uk/careers.

Please note that we do not accept CVs. 

 

Selection will be competency based.
Closing date for these vacancies is: 23rd February 2018 at 5pm
We are an Equal Opportunities Employer.