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IT Technical Support Analyst

Reference
6880
Contract Type
Fixed Term
Sector
Charity
Location
London - Vauxhall
Salary
£20,000 - £24,260
Expiry Date
29/03/2019
Do you have excellent customer service skills? Have you worked in a busy Service Desk environment?

Job Description

This could be the perfect role for you! You will provide excellent customer support, solve incoming issues and be part of a team who are the first point of contact for our 1000+ customer base, helping you build on your current skillset and provide you with the opportunity to learn new ones.

To succeed, you must demonstrate that you are able to effectively manage allocated calls and judge when issues require escalation to other teams or suppliers and demonstrate that you are able to work as part of a team. Having worked in a busy Service Desk environment, you must be able to show that you have worked with SLA, ITIL framework and an have an excellent track record of First call resolutions.

Analytical and organised, your technical skills must be complimented by excellent communication (both written and verbal skills) together with great customer service skills. Good knowledge of Windows 7 including troubleshooting skills is also a must.

In return, we commit to actively developing you and offer excellent benefits including a 34.5 hour week, private medical insurance, life assurance, pension, generous annual leave, and interest free loans for season ticket and gym membership.

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Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society. 

We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Recruitment Team if you require support.