Legal Operations Lawyer/Specialist

Contract Type
Fixed Term
Charity, Legal
Competitive salary plus benefits
Expiry Date
Division: Group Legal and Governance Location: Currently home based with an expectation of moving to hybrid-working and a likely requirement to be in our London office 1-3 days per week Competitive salary plus benefits

Job Description

In compliance with UK Government advice relating to COVID-19 this role is currently based remotely in line with our current workforce and we supply you with the tools and technologies to enable you to work this way. Similarly all interviews will be conducted by google hangouts or equivalent video conferencing technologies.

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful.  

Our research gets to the heart of the consumer issues that matter, and our expert advice is completely impartial. The same goes for our product reviews – our rigorous tests and expert recommendations help consumers to make better decisions. We investigate and make change happen - from tackling online scams to campaigning for safer products, we're the independent consumer voice that influences politicians and lawmakers and holds businesses to account.

As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen. 

About our Group Legal and Governance division

In Group Legal and Governance we use our expertise to help the organisation make decisions that are right for Which? and consumers.  In Group Legal we provide a full range of in-house legal support from consumer rights, libel and litigation through to general commercial and data privacy. 

About the role

We are seeking an in-house Legal Operations Lawyer / Specialist to help us optimise the delivery of legal services to the organisation. 

You will work alongside our Principal Legal Counsel - Innovation and Operations to help create processes and documentation, implement systems and practices, and define plans, deliver initiatives and support projects, to improve the day-to-day efficiency and effectiveness of the Group Legal team, facilitate change and empower the business. You'll also support on all aspects of day-to-day legal operations including drafting requests for proposals, assisting in the selection of external vendors and counsel, and building our legal knowhow through the creation of legal templates and providing training for business users.

To find out more about this role please see the attached role profile. 

About you 

You will have a good understanding of legal operations and process and change management, coupled with a passion for innovation, efficiency and continuous improvement. You will be confident using technology, and exploring how it can contribute to efficiency and user experience. 

You will have excellent communication skills, the ability to simplify complexity and to devise and implement creative solutions to issues, and a proven track record of collaborating to achieve results. You will have a positive and proactive approach, a strong sense of personal responsibility and be highly organised, capable of effectively managing workload and expectations, and driving forward your matters. . 

About the rewards

In addition to a competitive salary we offer a generous 28 days holiday, life assurance and a fantastic pension scheme where we contribute 11% after just one year of service. When we're back in our London office you'll find it modern, relaxed and friendly including great facilities for cyclists and lunchtime runners, and a roof terrace to enjoy your lunch on.

About the Which? way of life

We want you to do great work and enjoy it in a workplace that respects and empowers you. In 2019 we were a runner up in the medium-sized organisation category for Britain's Healthiest Workplace, and we signed up to the Time to Change employer pledge that protects staff against mental health discrimination. We're also a Stonewall accredited employer. 

Click here to find out what we feel reflects what we do and how we work and to view our Which? LinkedIn page. 

We may close this role prior to the advertised end date and would recommend you submit your application as soon as possible.

About COVID-19

In line with current UK Government advice, we're likely to interview you using video conferencing technology like Google Hangouts or similar. If we hire you we'll supply you with the tools and technologies to work remotely until it's safe for you to come to work in the office. 

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background etc. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates.

We’re committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.