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Lounge Host - Cardiff Lounge

Contract Type
Banking & Finance, Customer Service
£16,500 to £22,500
Expiry Date
Are you ready to give our Customers the VIP treatment?

Job Description

Virgin Money Stores and Lounges are about more than money and banking – they’re designed to be places where our customers can relax and local communities come together. They are all part of our ambition to be a very different kind of bank - one that makes everyone better off.

Lounge membership is completely free, and so are the refreshments, Wi-Fi and use of our iPads. Whether you need to brush up on a few points before a meeting, or simply unwind with a newspaper, our Lounges can be used in a whole host of ways.


Why not take a peek at our Lounge and Lounge with banking facilities concepts on the following;


But…none of this is possible without our amazing Lounge Host / Customer Assistants. We’re confident that you will not find another role like this on the UK High Street.

You’ll be the first person our customers meet. We’re counting on you to give them a daringly different experience and we’ll make sure you’ve got all the tools to do this successfully. You’ll make sure their time in the Lounge is everything they want it to be. You’ll ensure all of our perks and services are available and that customers experience the service they expect from a Virgin company.

Our customers love the personalised and special service they receive from us, and when they step into one of our brilliant Lounges with banking facilities you’ll be the first person they see. By giving them an incredible experience, you’ll help make our customers love us.

We’re looking for sociable people who can quickly make an impact – so face-to-face customer service experience is a requirement. You’ll be equally at ease assisting a customer with a banking transaction as you are at promoting one of our brilliant products. Whether you’re getting them a coffee or hosting in a community event in one of our meeting rooms, you’ll meet every customer and have a brilliant conversation the minute they walk through the door.

You’ll be confident working in a regulated fast paced, ever-changing and fun environment, where no two days are the same; our working patterns will be over a 6 week rota and will include weekends.

On our journey to make things better, we never stop looking at how every bit of banking works, including how we reward our people. Our package rewards excellence, protects health and wellbeing and is always fair and competitive.


Think you’ve got the wow factor to delight our customers?

Our aim is to nurture a skilled, diverse and committed workforce where every individual – regardless of background – can share our purpose, reach their potential and be rewarded appropriately for their contribution to our success.

Salary: from £16,500 to £22,500, pro rata plus amazing benefits

Hours: Part-time from 18.5 hours per week various shifts available will include Monday to Sunday shifts on a 6 week rota. Please include your preference on your application.

If you want to be part of our journey all you need to do is click on ‘Apply’ below. 

Please note, all successful applicants will be subject to a satisfactory credit and criminal records check as part of our recruitment process