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Lounge Manager - Cardiff Lounge

Reference
VAC-5102
Contract Type
Permanent
Sector
Banking & Finance, Customer Service, Digital, Retail
Location
Cardiff
Salary
£32,000 to £ 48,000 per annum plus amazing benefits
Expiry Date
26/09/2017
Are you ready to give our customers the VIP treatment?

Job Description

Virgin Money Stores and Lounges are about more than money and banking – they’re designed to be places where our customers can relax and local communities come together. They are all part of our ambition to be a very different kind of bank - one that makes everyone better off.

Why not take a peek at our Lounge and Lounge with banking facilities concepts on the following;

An interview with the Glasgow Lounge Manager giving an insight into a day in the life of a lounge with banking facilities http://my.virginmoney.com/2014/11/17/life-in-our-latest-lounge/
Virgin Money youtube page … https://www.youtube.com/watch?v=ykUe7HAETXA ...

They will help you get a feel for what we mean when we say “out of the ordinary!!” We also have plenty of information on our Virgin Money website about our lounges http://www.virginmoney.com/virgin/about-lounges/ – so feel free to have a little look and be as excited as we are!

If you’re hungry for a challenge, can demonstrate experience in customer service and have a real desire to deliver magic moments for our customers – we have the role for you. 

Our customers love the personalised and special service they receive from us. When they step into one of our brilliant Lounges with banking facilities you'll be responsible for making sure that the customer experience exceeds all expectations on each and every visit! You will be constantly on the lookout for opportunities to increase footfall and Lounge membership and you’ll continually look to improve Lounge performance and effectiveness. To succeed in this role you’ll need to be able to demonstrate the ability to coach and motivate others. You will challenge colleagues to continually improve and strive to fulfil their potential to achieve things they never thought possible.

Above all, we’re looking for someone who is confident operating in a digitally-led environment with an aptitude for technology and the motivation to show others how. You will thrive in an environment where your determination, positive attitude and 'can do’ approach sets you apart from the rest. Through your flexibility and adaptability you'll readily take on new challenges.

A big part of the role is all about your ability to network within the local community, along with your team, to continually create great exposure for the Lounge and Virgin Money.

On our journey to make things better, we never stop looking at how every bit of banking works, including how we reward our people. Our package rewards excellence, protects health and wellbeing and is always fair and competitive.

Are you an inspiring leader, that’s hungry for a challenge, then we’ve got the role for you…

Our aim is to nurture a skilled, diverse and committed workforce where every individual – regardless of background – can share our purpose, reach their potential and be rewarded appropriately for their contribution to our success.

Salary: from £32,000 to £ 48,000 per annum plus amazing benefits

Hours: 37.5 - Flexibility is key as you will be required to work evenings and weekends as our shift pattern runs from Monday to Sunday on a 6 week rota.

If you want to be part of our journey all you need to do is click on ‘Apply’ below.

Please note, all successful applicants will be subject to a satisfactory credit and criminal records check as part of our recruitment process