Operations Analyst - Smarthinking
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The Operations Analyst reports to the Manager of the Education Operations unit, and is responsible for operations analysis and reporting related to various department functions including budgeting, forecasting, payroll, and scheduling of tutors as well as relevant management/supervision for specified programs. This hands-on position will also assist in the design, implementation, and tracking of improved processes and operational policies.
Ability to work remotely from a Washington DC location.
The Operations Analyst will play a critical role in the unit’s operations and relevant information analyses. The Specialist will have the following responsibilities:
Education, Skills and Knowledge:
Bachelor degree required; advanced degree preferred.
Working knowledge of SQL &/or MySQL skills required.
Two plus years in education, assessment industry or project management experience.
Computer proficiency - MS Windows, Word, Excel, Access, Powerpoint; including ability to create reports, graphs, flow charts, and pivot tables
Knowledge and experience with workforce management systems, such as Aspect or Verint highly desired.
Excellent written and verbal communication skills required
Excellent organization skills required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading. Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a demanding work environment is important. Reliable attendance and punctuality is critical to successful performance in this role.
Ability to work remotely from a Washington DC location is preferred.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-DC-Washington
Other Locations US-DC-Washington
Work Locations: US-DC-Washington-1919 M 1919 M Street - NW \#600 Washington 20036
Job: General Business Operations
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Feb 18, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1802826