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Operations Lead Analyst

Contract Type
Public Sector
*Town/City Leeds, London, Newcastle-upon-Tyne, Sheffield
Expiry Date
The work of DWP Operations matters to millions of people every day.

Job Description

The introduction of Universal Credit (UC) and other reforms are fundamental, once-in-a-generation changes that will transform the way we deliver welfare over the next four to five years.


Operations Planning and Performance Directorate exists to influence and enable Operations to make evidenced based decisions to drive up customer service to ensure Operations has the right people in the right place doing the right things.


The Lead Analyst for Operations will champion the use of, and set the overall direction for, analysis and research in this area. Specifically, the successful candidate will provide leadership to:


  • • Deliver the breadth of OAD accountabilities listed above.
  • • Build and maintain excellent stakeholder relationships with senior colleagues across Operations, the Analytical Community and beyond.
  • • Provide the Operations lead on Employee Deal implementation.
  • • Ensure that staff are deployed effectively, to meet key Operational priorities.
  • • As one of the Department’s Lead Analysts, you will also support the Chief Analyst in realising the ambition to provide DWP with a world class analytical service.