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Operations Support Specialist

Reference
1806187
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Bala Cynwyd, PA, 19004, USA
Expiry Date
24/05/2018
Operations Support Specialist Description Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson V...

Job Description

Operations Support Specialist

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

The Operations Support Specialist provides technical and clerical support to the Nurse Aide Operations team. The Operations Support Specialist will be responsible for providing operational support in the areas of nurse aide facility management, coordination, and cancellation. Additionally the Operations Support Specialist will be responsible for assisting with administrative activities surrounding credit card payments, and candidate grievances.The Operations Support Specialist will work with other departments and Pearson VUE vendors to ensure that program objectives are met.

The Operations Support Specialist ensures the effectiveness of daily operations by providing customer service to external stakeholders and operational and clerical support to the staff and leadership team.

>>>PRIMARY RESPONSIBILITIES Testing Facility Support --

  • Handle incoming phone calls from testing facilities. Respond to inquiries accurately and timely.
  • Review & process requests for RTS and In Facility testing dates and coordinate internal and external resources as necessary.
  • Load new test site information into computer system and update existing test sites when necessary.
  • Coordinate with internal and external teams to onboard new test sites, including training the test site on how to use the test site computer system.
  • Process event cancellations in a timely manner and according to established procedures. This job duty will require rotational on-call, after hours and weekend work.

Administrative Support:

  • Perpare and disemminate external communication via email and US mail when required.
  • Coordinate the gathering and consolidation of information necessary for the Nurse Training and Quality Manager to respond timely to candidate grievances.
  • Process candidate credit card payments in accordance with established procedures.

>Physical requirements: Sit for extended periods of time. Lift up to 50 pounds.

>>Qualifications

REQUIRED KNOWLEDGE AND EXPERIENCE

>>Education and Experience:

  • High school diploma or equivalent required
  • 3 years of experience in a high volume processing center or in an operational or administrative support role
  • Ability to diffuse and handle escalated calls
  • Strong technical skills including working knowledge of Microsoft Office

Skills, Knowledge and Abilities:

  • Excellent oral and written communication with internal and external stakeholders
  • Ability to investigate and resolve problems
  • Excellent interpersonal skills
  • Great attention to detail
  • Strong organizational skills and exceptional follow-through
  • Ability to work within a team
  • Strong ability to multi task with few errors
  • Ability to handle escalations or urgent items as assigned by leadership
  • Capability to independently identify issues and produce resolution
  • Effective time management skills to ensure assignments are being completed and properly documented

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-PA-Bala Cynwyd

Work Locations: US-PA-Bala Cynwyd-3 Bala Plaza 3 Bala Plaza West Suite 300 Bala Cynwyd 19004

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 11, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1806187

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.