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PC Site Technician, Temporary

Reference
1802469
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Austin, TX, 78769, USA
Expiry Date
25/02/2018
PC Site Technician, Temporary Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop less...

Job Description

PC Site Technician, Temporary

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

The person in this PC Support Technician role, AKA, Site Technician, would be overseeing computer resource assets (150 ) at our North Austin Scoring Center. Responsibilities include imaging, maintaining & troubleshooting employee laptops as well assisting the site manager & site team with administrative (employee- facing) tasks.

Overall Functions and Responsibilities

  • Imaging/maintenance of workstations by adding print functionality, and troubleshooting hardware issues.
  • Imaging/maintenance of Admin workstations by adding them to PEROOT domain, adding print functionality, troubleshooting hardware issues, installing software and configuring IP addresses.
  • Administrative trouble reporting through Service-Now by opening and closing tickets.
  • Assist in ePS Scanning Operations (if applicable for site)
  • Design, setup, and teardown scoring areas, cubicles, conference rooms and computers.
  • Prepare materials for scoring including, but not limited to, material tracking, hardware inventory, organization, and movement prior to and following scoring project.
  • Maintain and control warehouse and work area in an orderly and safe manner in accordance with established procedures.
  • Maintain shipping logs, handle receipt and shipment of materials and assets in and out of the center through established procedures.
  • Collect materials at end of project and prepare these for final shipment or archiving.
  • Provide technical assistance and training to system users.
  • Install, modify, troubleshoot, and make minor repairs to pc hardware and software systems.
  • Provide process improvement solutions where needed. Create documentation of solutions and review with site management team.
  • Oversee the maintenance of all lift equipment and racking. (if applicable for site)
  • Provide security by monitoring main entrance of the scoring facility, checking badges of scoring personnel, and logging in and distributing authorized badges to visitors according to company regulations.
  • Assist in control of business sensitive information including maintenance of security badges, records, and sensitive materials pertaining to the nature of Pearson business.
  • Perform general clerical functions including filing, typing, mail sorting and distribution, answering phones, send/receive faxes, photocopying, etc.
  • Maintain logs and other records according to established procedures.
  • Use personal computer to develop and maintain spreadsheets, perform word processing functions, data entry, etc.
  • Operate and request maintenance upkeep on office machines, including fax, photocopier, laser printers, etc.
  • Give and receive information by phone relating to products and services.
  • Maintain supply inventory through ordering, receipt, and stocking of supplies.
  • Check for completeness and accuracy of timesheets and key-enter data into timekeeping system.

Working Conditions

  • Office environment.
  • Scoring floor.
  • Storage areas including warehouse environment.
  • Electronic equipment storage and operational areas.
  • Must have ability to lift objects weighing over 50 lbs., stand for long periods of time, and push carts loaded with materials, which could weigh up to 200 lbs.
  • Provide before-and-after hours support, as needed.

Qualifications

Education, Skills and Knowledge

  • High school diploma or equivalent required.
  • One-year certificate from college or technical school preferred or equivalent technical/computer experience in a business environment.
  • Familiarity with Windows operating system and basic understanding of Network TCP/IP.
  • Communication, organization, inventory control, teamwork, and customer service skills required.
  • Ability to collect facility requirements from scoring directors and implement scoring floor design and pc set up for all projects.
  • Ability to read, interpret and process documents and write routine reports.
  • Must have pc knowledge and troubleshooting experience.
  • Proven ability to work as a member of a team, working overtime and off shifts as required.
  • Attention to detail and accuracy required.

Basic Purpose and Objectives

Perform administrative and technical duties to support Scoring Services personnel in meeting customer service responsibilities.

Organizational Relationships

  • Direction received: Reports directly to the Site Manager. Site instruction received from the Site Manager and technical direction from System Support.

Please note this is a temporary (non-benefits eligible) onsite role at our North Austin campus with anticipated duration up to 6 months.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Keywords : PC technician, deskside support, tier 3, tech support, computer support, end user, CompTIA A

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-TX-Austin

Job: Technology

Organization: Assessments School

Employee Status: Fixed Term

Job Type: Standard

Shift: Day Job

Job Posting: Feb 13, 2018

Job Unposting: Ongoing

Schedule: Full-time Temporary

Req ID: 1802469