Policy Advisor (Digital)

Contract Type
Not For Profit
£28,000 - £32,000
Expiry Date
At Which?, our policy team underpins the work we do to influence and shape consumer issues affecting each of us every day. As we expand our policy work to tackle ever more complex digital issues, we have a fantastic opportunity for a Policy Adviser t

Job Description

This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays and 11% pension after one year of service.

London - Hybrid working (6-8 days in the London office per month)

Salary £28,000 – £32,000 per annum

About the role

Can you lead positive change for consumers in the Digital space? 

At Which?, our policy team underpins the work we do to influence and shape consumer issues affecting each of us every day. As we expand our policy work to tackle ever more complex digital issues, we have a fantastic opportunity for a Policy Adviser to join us in the digital policy team.

What you'll be doing: 

Which? Policy Advisers think strategically to get to the heart of complex issues, understand and anticipate the policy agenda and develop evidence based solutions that impact the lives of consumers for the better. 

Reporting to the Principal Policy Adviser, you'll be a member of the Digital and Scams policy team responsible for leading at least one area of digital policy and contributing to policy development across the digital and scams space. 

The role involves horizon scanning, contributing to policy strategy, reviewing regulatory proposals from government, identifying and filling evidence gaps, developing policy positions, writing policy reports and advocating Which? policy positions. 

As our digital world evolves, Which? is at the cutting edge of digital policy development and enablement. We champion consumer protection at design stage in collaboration with businesses and government.  We're working to build -in robust protections for consumers in the deployment of Artificial Intelligence, the new Government proposals for Smart Data and the protections for consumers data.

We are not afraid to shine a light on consumer harms in the digital space through our campaigns in the digital space including our recent wins on Stamp Out Scams - getting fraud included in the Online Safety Act. We've also recently launched our Right to Connect campaign.

The Which? advocacy team boasts expertise in research, economics, legal, campaigns and parliamentary affairs.  As Policy Advisor you will be focused on a number of our digital workstreams, and will bring digital experience to ensure our digital policy work drives impact for consumers. 

This is a true chance to make a change in UK digital policy working with business, government and regulator stakeholders.  

Key responsibilities include: 

Policy experience across a range of relevant digital issues. 
A desire to make life better, simpler and fairer for consumers. 
A clear understanding of the digital policy landscape
Experience of working with multidisciplinary teams 
A demonstrable passion for digital in all its forms. 

About you:

Confident in formulating policy positions and writing reports to influence government and policy maker audiences. 
A confident team player who can build effective internal and external relationships and who enjoys working in cross-disciplinary teams. 
A passionate and skilled communicator and influencer who can share complex information with a wide range of audiences. 
Experienced in project management with the ability to manage projects end to end.

 We also have these benefits for you to consider: 

35 hour working week
Award winning pension scheme – when you pay in 3%,?Which? pays?in 6% (rising to 11% after one year of service.) 
Discount site Sodexo which offers large %% off every day shopping 
Annual Bonus (depending on employee and company performance)
Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
Free life assurance cover (worth at least 4 times?your?annual salary)
Free access to Which? member content and free access to Which? money and legal helplines 
Work from (almost) anywhere” for 4 weeks of the year policy

Our interview process usually involves 2 stages:

Sometimes a chat with a recruiter or hiring manager by phone (typically 30 minutes), followed by
An interview in person (approximately 45-90 minutes) consisting of values and experience-based competency questions and a role related task.

About Which?

All our roles are now hybrid (we will supply you with the tools and technologies to enable you to do this). 

We also reserve the right to withdraw this advert at any given time due to the number of applications received.

We promote a great work-life balance, offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful.

We impact in key areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. Same goes for our product reviews – our rigorous tests and expert recommendations help consumers to make better decisions. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Employer, we want to ensure that everybody can apply and be part of our recruitment processes and so we'll put reasonable adjustments in place to support you - just let us know on your application. If you need assistance with applying, please do not hesitate to contact recruitment@which.co.uk

Find out about the Disability Confident Interview Scheme here. https://careers.which.co.uk/disability-confident-interview-scheme