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Policy Advisor - Telecoms Directorate

Department for Digital Culture Media and Sport
Contract Type
Public Sector
£32,618 - £38,426
Expiry Date
Telecoms Directorate - Department for Digital, Culture, Media & Sport (DCMS)

Job Description


DCMS is a dynamic, growing, and friendly department. We work to make sure the digital, data, communications, creative, media, culture, tourism, sport and leisure economies have the framework to grow and have real impact on people's lives. We create the conditions for growth by removing barriers, providing strategic direction and supporting innovation and creativity.

Our goal is to make Britain the most connected, tech friendly, innovation-driven, digital skilled and cyber-secure country in the world. Improved connectivity is revolutionising our quality of life, from how we work and how our children learn, to how we spend our leisure time, how we do our weekly shop and how we engage with public services.

The Telecoms Directorate’s objective is to deliver the UK’s future telecoms infrastructure strategy as set out in the Future Telecoms Infrastructure Review (FTIR) and secure the nationwide availability of fast, reliable, secure and affordable fixed and wireless services, for businesses and consumers. As part of this, we are creating the optimal policy conditions and regulatory framework to ensure:

• competitive telecoms markets that maximise investment, innovation, quality of service, choice and value for money,
• every home and business has access to a decent broadband service by 2020,
• 15 million premises are connected to full fibre networks by 2025, with coverage across all parts of the country by 2033,
• high quality mobile services where we live, work and travel, including addressing ‘not-spots’ and 5G roll-out to the majority of the population by mid-2020s,
• radio spectrum is used efficiently to support new, innovative wireless services for consumers and businesses, and
• the UK’s telecoms network (including internet architecture) is secure and resilient.

We are also working to secure the best deal for telecoms consumers and UK companies at EU Exit, and secure global trade deals that maximise benefits to the telecoms sector.
We are outward looking and closely interconnected with Whitehall partners, including the Department for Exiting the European Union (DExEU), the Department for International Trade (DIT), the Department for Business, Enterprise & Industrial Strategy (BEIS), DEFRA, Cabinet Office and HM Treasury (HMT). We also work closely with the telecoms regulator, Ofcom.

We are looking to appoint an outstanding individual to take the lead on a set of key projects crucial to the delivery of the government’s recently published Future Telecoms Infrastructure Strategy (FTIR). The projects are focussed on ensuring businesses and consumers fully benefit from faster, more reliable full fibre broadband and 5G connectivity, and transforming the telecoms consumer landscape to boost demand for these new digital technologies.

Who we are

Robert Burles (Head of Telecoms Markets and Consumers) - Robert rejoined DCMS in November 2017 after four years working in UK Government Investments (UKGI) and HMRC. In UKGI, he worked on the £2.3 billion privatisation of the Green Investment Bank (GIB). In HMRC, he led on the 2015 Spending Review for Business Tax. Previously in DCMS, Robert worked on telecoms and, prior to that, on sports policy in the run-up to London 2012. Robert’s team is responsible for ensuring a well-functioning telecoms market that delivers for consumers and supports economic growth.

Hamza Elahi (Head of Cross Cutting Projects) - Hamza has previously worked in several Government departments or bodies, including UK Government Investments (UKGI), Intellectual Property Office (IPO), and the Home Office. He is responsible for a range of projects across the Directorate, including improving business connectivity, designing initiatives to boost the take-up of superfast broadband, and developing a stakeholder management strategy.

Tristan Ibrahim (Head of Telecoms Consumer Policy) - Tristan joined DCMS in January 2018 after four years working at Defra, in agro-environment and waste policies. Previous to that, Tristan worked for several years in agro-environmental and water quality research, mainly in Ireland and in the UK. Tristan’s team is responsible for improving current and future consumers experience in Telecoms, including by supporting consumer engagement in the market, tackling unfair practices and improving the Quality of Services.

The Opportunity

The government has set an ambitious target to improve the UK’s broadband and mobile infrastructure, including by connecting 15 million premises to full fibre broadband by 2025 (with nationwide coverage by 2033) and rolling-out 5G mobile phone technology to the majority of the population by mid-2020s. The recently published FTIR sets out the changes that need to happen to make this ambition a reality. Key to our strategy is ensuring that businesses and consumers fully benefit from faster, more reliable connectivity, and improving and sustaining consumers’ demand for the latest digital technologies, to support Government’s digital ambition.

The role will suit a candidate looking for opportunities to demonstrate and further robust analytical and strategic skills, and an ability to take ownership of a set of key policy projects to make a real difference to consumers’ life and maximise the wider economic benefits of improving UK’s digital connectivity. This is a crucial role, at the heart of Telecoms policy, which attracts a high level of interest from DCMS Ministers and other senior Ministers across government. The successful candidate will be required to engage actively beyond her/his own team, with government policy officials, lawyers and economists, Ofcom, as the independent regulator in Telecoms, and stakeholders, including communication providers and consumer groups.  

The specific responsibilities of the role will include:

  • Leading on a portfolio of projects to improve consumer information and engagement in the Telecoms market, boost demand for new digital technologies and remove barriers to switching between products and services.
  • Leading on a further set of projects, including finding solutions to issues around business connectivity experienced by SMEs, running the Business Connectivity Forum (BCF) and improving the take-up of superfast broadband.
  • Advising DCMS Ministers and senior officials on the above projects
  • Taking the lead on drafting responses to Parliamentary Questions, and external correspondence
  • Establishing and maintaining strong links with other government teams and stakeholders
  • Providing support on EU-Exit projects as appropriate.

The successful candidate may have the opportunity to work on other aspects of FTIR implementation and telecoms policy.

Skills and Experience

Capability to manage projects independently

Ability to proactively review, analyse and summarise evidence

Strong drafting and oral communication skills

The ability to develop an understanding of the legal and regulatory framework that telecoms policy operates within.


We'll assess you against these competencies during the selection process:

  • Making effective decisions
  • Seeing the big picture
  • Collaborating and partnering
  • Delivering at pace
  • Leading and communicating