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Processing Assistant

Reference
1905063
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Rotherham, GBR
Expiry Date
24/04/2019
Processing Assistant Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we a...

Job Description

Processing Assistant

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

The Qualifications Processing directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examination session. Results Resolution is a customer focused team responsible for the delivery of over 9 million examination results per annum. This includes A-Level, GCSE, Functional Skills and BTEC results to students in UK and International centres.

The post holder will be responsible for supporting Pearson’s Standards Verifier community and examination centres (schools and colleges) by both telephone and email.

Personal Style and Behaviour

The Results Resolution Team is an integral part of the Hellaby Operations Function. The success of the Hellaby team is manifest through the development and implementation of world class approaches to processing, staff management, communication and customer service. The post holder must demonstrate an ethos of strong supervisory skills, adaptability to change, teamwork within own functions and the wider business and an ability to deal with pressurised and complex situations

Key Accountabilities

  • Support the leading of a team of seasonal staff in line with Pearson’s policy procedures and values
  • Planning and organising of work allocation, as directed by line manager, in order to meet processing deadline
  • Ensure team members are trained/briefed on new systems to ensure that all staff are aware of the requirements of each process, inputs, outputs, schedules and SLAs
  • Develop and maintain training material, work instructions and process flows for all processes
  • Develop and maintain a professional working relationship with internal and external customers
  • Ensure any customers relations queries are actioned correctly and closed within required deadlines
  • Ensure adherence to the Code of Practice and Pearson procedures at all stages
  • Effectively communicate key issues
  • Participate in regular team communication to review and report on progress and current tasks
  • Carry out other duties as directed by management. This may include working from other local facilities and areas of the business
  • Maintain a clear desk policy

Key Tasks

  • Create and maintain work instructions and training material
  • Train and assess seasonal resource
  • Monitor work throughput against schedule
  • Work allocation and distribution to team
  • Appropriately escalate key issues where necessary
  • Complete daily/weekly/monthly reports or as designated by line manager
  • Complete daily Health and Safety checks

Key Challenges

It will be necessary for the post holder to quickly assimilate information on several distinct qualification suites, and to understand the differences in the management and delivery of these.

Results Resolution is based in South Yorkshire, but many of our key stakeholders are based in the London office. Clear, effective communication channels are essential to the success of the department.

In order to keep up with the customer and business demands, the processes are rapidly changing within operations.

Due to the nature of the examination process, the volume of work varies through the year. A key challenge of this is working on multiple projects at a time.

The nature of the work undertaken is public facing and of a sensitive nature. The post holder will need to demonstrate a professional and commercial outlook.

  • Working within a regulated framework
  • Working to tight, and immoveable, deadlines
  • Attention to detail
  • Attention to detail even with repetitive tasks
  • Flexibility of working patterns during peak periods
  • Reacting positively to change
  • Adapting to the challenges created by the introduction of new qualifications or working methods
  • Adapting to mulitple/ different IT systems
  • Supporting various stakeholders from different teams
  • Influencing and working closely with collegues
  • Restrictions on annual leave during peak periods

Individual Core Competencies

  • Provides a customer focused service
  • Communicate with influence
  • Work with others to achieve goals
  • Deliver goals in a changing environment
  • Take a creative and innovative approach to work
  • Maximises potential in self and others

Additional Competencies

  • Inspires and fosters team commitment, spirit, pride, and trust
  • Facilitates cooperation and motivates team members to accomplish group goals
  • Makes effective and timely decisions, even when data are limited or solutions produce unpleasant consequences
  • Perceives the impact and implications of decisions
  • Identifies and analyses problems
  • Make recommendations for alternate solutions

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

Essential

  • Educated to GCSE level minimum of English and Mathematics or equivalent
  • Intermediate skills in MS Excel (or equivalent spreadsheet)

Desirable

  • Educated to A level or equivalent
  • Level 3 Management qualifications which are relevant to the role
  • A knowledge of BTEC and NVQ qualifications, the QCF and the regulatory requirements for vocational qualifications.

Previous Experience

Essential

  • Demonstrate experience of work allocation/distribution and performance monitoring
  • Ability to work as part of a team
  • Ability to prioritise and manage own workload and work under own initiative

Desirable

  • Previous experience and knowledge of working within an awarding body

Primary Location: GB-GB-Rotherham

Work Locations: GB-Rotherham-Hellaby Lowton Hellaby Bus Park, Lowton House Lowton Way Rotherham S66 8SS

Job: Production/Operations

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 11, 2019

Job Unposting: Apr 26, 2019

Schedule: Full-time Regular

Req ID: 1905063

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.