At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The Qualifications Processing directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examination session. Results Resolution is a customer focused team responsible for the delivery of over 9 million examination results per annum. This includes A-Level, GCSE, Functional Skills and BTEC results to students in UK and International centres.
The post holder will be responsible for supporting Pearson’s Standards Verifier community and examination centres (schools and colleges) by both telephone and email.
Personal Style and Behaviour
The Results Resolution Team is an integral part of the Hellaby Operations Function. The success of the Hellaby team is manifest through the development and implementation of world class approaches to processing, staff management, communication and customer service. The post holder must demonstrate an ethos of strong supervisory skills, adaptability to change, teamwork within own functions and the wider business and an ability to deal with pressurised and complex situations
It will be necessary for the post holder to quickly assimilate information on several distinct qualification suites, and to understand the differences in the management and delivery of these.
Results Resolution is based in South Yorkshire, but many of our key stakeholders are based in the London office. Clear, effective communication channels are essential to the success of the department.
In order to keep up with the customer and business demands, the processes are rapidly changing within operations.
Due to the nature of the examination process, the volume of work varies through the year. A key challenge of this is working on multiple projects at a time.
The nature of the work undertaken is public facing and of a sensitive nature. The post holder will need to demonstrate a professional and commercial outlook.
Individual Core Competencies
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Primary Location: GB-GB-Rotherham
Work Locations: GB-Rotherham-Hellaby Lowton Hellaby Bus Park, Lowton House Lowton Way Rotherham S66 8SS
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Apr 11, 2019
Job Unposting: Apr 26, 2019
Schedule: Full-time Regular
Req ID: 1905063
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.