Register  |  Log In  |  Contact Us

Processing Leader

Reference
1913420
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Rotherham, GBR
Expiry Date
24/11/2019
Processing Leader Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are alwa...

Job Description

Processing Leader

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

The Qualifications Processing directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examination session. Digital Processing is a customer focused team responsible for the digitisation of circa 6 million

Examination scrips per annum. This includes A-Level, GCSE, BTEC, and Functional Skills scripts to students in UK and International centres.

The Processing Leader role sits within the Digital Processing team working with the Warehouse & Library, Exceptions, Engineering, and Quality teams within the department. Further collaborative working with other internal teams based in Hellaby and other UK offices is expected. The successful applicant would be responsible for leading various processes, including, but not limited to:

  • * Logistics
  • * Script Sort
  • * Scanning
  • * Editing
  • * Exceptions
  • * Unmarked
  • * Coursework
  • * Post Results Service

Reporting directly to the Digital Processing Manager, during peak periods you will be responsible for leading various sized teams of seasonal staff, managing their recruitment, induction, training, and performance. Normal working hours will be 7.5 between 8am and 6pm as agreed with the Digital Processing Manager. During peak periods (May to June) working hours could be up to 13 over a 24 hour period, and may include weekend working. Outside of peak periods you will undertake a hands on role with colleagues. There will be opportunities to support other areas of the business utilising your skills and knowledge.

Key Accountabilities

  • * To provide a customer focused service, ensuring both written and verbal communication is clear and concise, and that all communicated information is accurate
  • * To develop and maintain a professional relationship with internal and external customers
  • * To interpret management information and make informed decisions from it, and escalate as appropriate
  • * To utilise management information to support individuals and the team in delivering performance to required service levels
  • * Working collaboratively to achieve optimum processing efficiencies across the department that ensures all SLA’s are met
  • * Leading processing activities
  • * Lead teams of seasonal staff in line with Pearson’s policy, procedures and values
  • * Administrate the delivery of the Induction process
  • * To deliver on the job training to all temporary resource
  • * To administrate completion of training assessment forms to ensure that temporary resource is competent to carry out required tasks
  • * To review and update, in conjunction with delivery managers, all work instructions, training documentation and process maps to accurately reflect the processes undertaken and training given to resource in line with current document control processes
  • * To deliver appropriate Health and Safety training and assessment to temporary resource
  • * To monitor adherence to Health and Safety standards in work area and in temporary resource, and act upon or escalate issues as appropriate
  • * To gather and review work metrics for each process and use to plan and implement distribution of work using appropriate MI
  • * To identify and contribute to process improvements that will resolve processing issues, improve quality, service and reduce cost
  • * To ensure that a clear desk policy is operated within the department
  • * To undertake other projects as required by the Digital Processing Manager, that may include working within other teams
  • * Ensure adherence to the Code of Practice and Pearson procedures at all times
  • * Participate in regular team communication to review progress

Key Tasks

  • * Plan, do, check and improve any process for which you are leading
  • * Hands on delivery of all processes outside of peak periods
  • * Recruit, induct, train and lead seasonal staff including performance manage during peak periods
  • * Communicate effectively with internal and external customers; both verbally and written
  • * Participate in all team meetings, and occasionally lead them
  • * Escalate when appropriate

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

Skills/Qualifications:

  • Individual Core Competencies
  • Provides a customer focused service
  • Communicate with influence
  • Work with others to achieve goals
  • Deliver goals in a changing environment
  • Take a creative and innovative approach to work
  • Maximise potential in self and others
  • Additional Competencies
  • Inspires and fosters team commitment, spirit, pride, and trust
  • Facilitates cooperation and motivates team members to accomplish group goals
  • Makes effective and timely decisions, even when data are limited or solutions produce unpleasant consequences
  • Perceives the impact and implications of decisions
  • Identifies and analyses problems
  • Make recommendations for alternate solutions Education, Qualifications & Training Essential.
  • 5 GCSEs A* - C or 9 – 4 to include English and Mathematics
  • Proficient in the use of the Microsoft Office suite
  • Can demonstrate ability to quickly learn multiple software packages
  • Desirable
  • Familiarity with more complex functions of MS Excel to manipulate data
  • Experience of other software packages used in production/processing environments

Previous Experience

  • Essential
  • Minimum 5 years in a Processing/Production/Team Leader role
  • Experience of leading/managing processes
  • Leading large teams
  • Organising own workload to manage multiple high priority tasks
  • Working to tight deadlines
  • Desirable

Minimum 5 years in a Management role within a process/production environment

Working in the education sector

Personal Style and Behaviour

The Digital Processing Team is an integral part of the Hellaby Operations Function. The success of the Hellaby team is manifest through the development and implementation of world class approaches to processing, leading its people, customer service, communication and continuous improvement. The successful applicant must demonstrate an ethos of strong leadership skills, is adaptable to change, can work collaboratively within own functions and the wider business and an ability to deal with pressurised and complex situations.

Equal Employment Opportunity

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Primary Location: GB-GB-Rotherham

Work Locations: GB-Rotherham-Hellaby Fretwell Hellaby Bus Park, Unit 6 Fretwell Road Rotherham S66 8HN

Job: Production/Operations

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Oct 11, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1913420

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.