Product Manager (Product Training and Digital Service Renewals)
About the team
The UK Schools Science and Digital team is a dedicated, fun, supportive and knowledgeable group of people who work creatively to produce teaching and learning resources for secondary school students and their teachers. We work in a collaborative organisation with people from many job functions working together to create resources which really have impact in classrooms. This role can be based in Oxford or London. Although many of the team are in Oxford, we have regular contact with London team members and some of the team work partly or wholly out of our London offices. You’ll report into the Head of Science and Digital.
About the role
The key focus of this role is ensure the highest level of renewals and customer satisfaction for our Digital Learning Services. You will lead on the development of training for teachers (CPD) wanting to make better use of our digital services in their teaching. Your vision will shape those training materials and you will identify other ways to improve our customers satisfaction of these services. You will run our regular customer experience and Net Promoter surveys to shape our understanding of customer satisfaction and devise action plans for improvement. You will be responsible for managing our associate trainers and to work with them to ensure the highest quality of our training offered.
A day in the life of….
During a typical day here, you can expect to be involved in these activities:
Strategy and financial planning
Proposition development and execution
Location:The role can be based either from our High Holborn or Oxford offices
Who are we looking for?
You’ll have the following skills and qualities:
Your deadline to apply is4 Marchand we expect first stage interviews to be held in the following 2 weeks.We anticipate this to be a 2 stage interview process.
More great things about working here….
We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all so our workplace programs meet the different needs of our diverse teams, and their families too. There is a range of options, too many to list here, but when you join you can expect:
Making a greater impact is easy at Pearson. Get involved in our I Made an impACT campaign by volunteering, giving and sharing, or sign up to an event in our Diversity & Inclusion calendar, and check out one of our many Wellbeing at Work initiatives. Just like learning, working here can provide discovery, challenge, inspiration and wonder.
If we sound like a good match for you, or maybe for a friend, we’d love to receive an application. Find out more about how learning makes us, at www.pearson.com.#LI-MR2
Primary Location: GB-GB-Oxford
Other Locations GB-GB-London
Work Locations: GB-Oxford-Jordan Hill Halley Court Jordan Hill Oxford OX2 8EJ
Job: Product Management
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Feb 21, 2018
Job Unposting: Mar 23, 2018
Schedule: Full-time Regular
Req ID: 1802189