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Professional Development Coordinator

Contract Type
Education, Media & Communications
London, GBR
Expiry Date
Professional Development Coordinator Description This role is part of a new team in General Qualifications (GCSE & A-level) Product Management which will focus on ensuring our training proposition is high quality and fit for purpose...

Job Description

Professional Development Coordinator


This role is part of a new team in General Qualifications (GCSE & A-level) Product Management which will focus on ensuring our training proposition is high quality and fit for purpose to retain and attract new centres. The team is made up of three roles, who will work closely together to manage all UK and International General Qualifications training events:

  • Professional Development Manager- who will manage the team, lead on the strategy, develop the training programme, explore and implement new ways of supporting customers and develop compelling propositions with a range of stakeholders
  • Professional Development Specialist- who is responsible for recruiting, training and quality assuring the freelance trainers we use to write and run our events
  • Professional Development Coordinator- who is the GQ Product Manager and ‘Training from Pearson’ link for events once they have been set up, will lead on the feedback review project and will support the other two roles in developing the programme and ensuring trainer and pack quality

The role of PD Coordinator is responsible for the day to day running of the events and being the link between General Quals Product Management (GQPM) and ‘Training for Pearson’ (TFP) when issues arise, leading on requests for training and supporting the rest of the team in developing professional development projects that make it easier for schools, colleges, training providers and employers to implement our qualifications effectively, and that ultimately give Pearson a competitive advantage over its competitors.

Key Accountabilities:

To work with others to develop an understanding of customer needs and market dynamics for professional development through quantitative and qualitative research and analysis of the competitive environment

To support new professional development propositions that are part of our integrated proposition across free and paid-for and will ensure our customers implement our qualifications effectively

To work with colleagues to provide best-in-class and improving customer experience of professional development

To support and be an escalation point for training projects (training events, network events, conferences and e-learning modules) from planning through development to delivery and evaluation

To contribute to the growth strategy of our General Qualifications portfolio and the continual improvement of how we do things as a department and as a wider business.

Key responsibilities include:

Gain an overview understanding of the changes in the GQ educational landscape and the impact these can have on teachers development needs and the support we can offer

Develop and understanding of competitor activity offered by other awarding bodies and other training providers

Support the creation of new training propositions

Work with the Professional Development manager to track and monitor progress against forecasts and budget

Work with colleagues across Pearson to help them win new business by providing appropriate professional development to support mid-cycle switching

Lead on monitoring customer experience of professional development at regular points through the lifecycle (from customer satisfaction tracking to regular, in-depth qualitative insight)

Work with colleagues (e.g. subject teams, Training for Pearson, Sales, Marketing, Customer Services) to provide best-in-class and improving customer experience, to deliver consistently high satisfaction and retention levels, and to grow take up.

Support the team to anticipate and meet customer needs better than our competitors

Support the creation of our customer-facing events (e.g. Getting Ready to Teach, Coursework marking, Mocks) and networks that meet the evolving needs of customers and that deliver the approved strategy and propositions to the agreed quality, time and budget.

Work with colleagues (e.g. in PM, GQA) to define requirements for events and be the main point of escalation within PM for on the day issues and queries that arise, to ensure a high quality event

Review budgets to ensure that we remain within agreed budget parameters for the programme, and escalate areas for concern and explore cost saving ideas

Taking a lead on customer feedback and using this to implement changes on future events


Experience required:

  • This role would suit a graduate or someone with some prior experience in a coordination/administration role
  • The successful candidate will be highly organised and have good attention to detail
  • You will be able to spot inefficiencies and proactively implement better ways of working
  • You will have excellent time management and prioritisation skills
  • You will have a professional and positive demeanor and able to communicate well
  • Experience in training or events coordination would be useful but is not essential

Desired behavioural competencies:

Customer empathy and creative thinking and: the ability to articulate new propositions based on customer needs

Relationship building: in particular, with customers, employers, professional bodies, commercial partners, government agencies and within Pearson

Communication, networking and influencing externally and internally (in particular to work effectively with colleagues in Pearson across different sites and within a matrix structure)

Commercial and financial planning skills: the ability to plan and monitor revenue and profit

  • Organisational and project management skills

Primary Location: GB-GB-London

Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH

Job: Product Management

Organization: Core

Employee Status: Regular Employee

Job Type: Graduate Job

Shift: Day Job

Job Posting: Mar 10, 2018

Job Unposting: Apr 3, 2018

Schedule: Full-time Regular

Req ID: 1803871