Professional Development Manager
This role is part of a new team in General Qualifications (GCSE & A-level) Product Management which will focus on ensuring our training proposition is high quality and fit for purpose to retain and attract new centres. The team is made up of three roles, who will work closely together to manage all UK and International General Qualifications training events:
The role of PD Manager is responsible for developing and product managing designated professional development projects that make it easier for schools, colleges, training providers and employers to implement our qualifications effectively, and that ultimately give Pearson a competitive advantage over its competitors.
To manage the GQ (General Qualifications) training team and lead the broader GQPM teams to plan and deliver a comprehensive training program to support our current centres, support growth targets and develop a compelling PD programme
To maintain a deep understanding of customer needs and market dynamics for professional development through quantitative and qualitative research and analysis of the competitive environment
To lead the GQ training and PD strategy
To develop new professional development propositions that are part of our integrated proposition across free and paid-for and will ensure our customers implement our qualifications effectively
To work with colleagues to provide best-in-class and improving customer experience of professional development
To product manage professional development projects (training events, network events, conferences and e-learning modules) from planning through development to delivery and evaluation
To contribute to the growth strategy of our General Qualifications portfolio and the continual improvement of how we do things as a department and as a wider business. To make our PD offer a key differentiator between Awarding Organisations when customers are making decisions between specifications.
Manage the GQPM training team, supporting and developing them to achieve the teams goals
Work effectively in virtual teams with colleagues across Pearson to ensure a positive working culture, in support of Pearson UK and GQPM divisional strategy
Champion a ‘customer first’ culture across Pearson, ensuring that all decisions are made with reference to the needs of our customers and learners
Lead on departmental initiatives to deliver better service to our customers and learners, and drive growth
Mentor and manage staff as required
Create and maintain an in-depth evidence base of centre teaching, learning and professional development needs and behaviours in each segment (e.g. schools, colleges, FE) throughout the life of our qualifications and services by undertaking quantitative and qualitative research.
Develop and maintain a deep understanding of competitor activity, specifically (but not necessarily limited to) the PD programmes offered by other awarding bodies and other training providers, tracking and anticipating their activity.
Create propositions that have clear USPs, have a good customer experience, are part of our integrated proposition across free and paid-for, are aligned to our qualifications strategy, have a clear rationale for being free or paid-for and meet financial targets agreed
Track, analyse and respond to competitor activity
Manage opex and capex budgets for designated projects
Lead development of our training and PD strategy
Lead on the financial and strategic planning process, in particular KPIs, budgets and resource plans for designated projects, including pricing models around different types of training and support
Work with colleagues across Pearson to win new business by providing appropriate professional development to support mid-cycle switching, and MAT activity
Work with colleagues, e.g. PD Specialist, to monitor customer experience of professional development at regular points through the lifecycle (from customer satisfaction tracking to regular, in-depth qualitative insight)
Work with colleagues (e.g. subject teams, Training for Pearson, Sales, Marketing, Customer Services) to provide best-in-class and improving customer experience, to deliver consistently high satisfaction and retention levels, and to grow take up.
Anticipate and meet customer needs better than our competitors, defining and commissioning professional development at launch and throughout the lifecycle as part of a coherent, integrated proposition across free and paid-for
Plan, commission and budget customer-facing events (e.g. Getting Ready to Teach, Coursework marking, Mocks) and networks that meet the evolving needs of customers and that deliver the approved strategy and propositions to the agreed quality, time and budget.
Work with colleagues (e.g. in PM, GQA) to define requirements for events that are based on strong research and evidence bases and are aligned with our qualifications services strategy
Support colleagues in Marketing in defining and commissioning marketing events, e.g. launch events.
Support colleagues (e.g. PD Specialist) to recruit, train and develop a pool of subject specialists that is capable of writing and delivering excellent professional development
Work with the colleague sponsors of events (e.g. PMs and GQA ) to complete sign off of event content within agreed SLAs for TfP and external stakeholders, e.g. INSET Online and Page Brothers
Ensure that we remain within agreed budget parameters for the programme and work with Training for Pearson colleagues to find ways to reduce cost without compromising quality
Work with colleagues (i.e. Training for Pearson, Web Content Management, Marketing and Sales) to create and maintain good user experiences so customers can easily book onto our events, feedback on events and receive follow-up information from events
Ensure that customer-facing colleagues are fully aware of the training programme on offer
Support colleagues, e.g. PD Specialist, Sales and Marketing, to devise and implement an effective data-driven campaign strategy and customer journey so that leads generated from our events are used effectively as a key indicator in our qualifications campaigns.
Desired behavioural competencies:
People leadership and management skills, ideally experience of managing virtual teams
the ability to think strategically, identify attractive market segments and key sources of competitive advantage, and to balance a strong commercial focus with regulatory and legal requirements, assessment reliability/validity and operational requirements to create solutions for customers that are practical and have competitive advantage
Customer empathy and creative thinking and: the ability to articulate new propositions based on customer needs
Relationship building: in particular, with customers, employers, professional bodies, commercial partners, government agencies and within Pearson
Communication, networking and influencing externally and internally (in particular to work effectively with colleagues in Pearson across different sites and within a matrix structure)
Commercial and financial planning skills: the ability to plan and monitor revenue and profit
Organisational and project management skills#LI-MR2
Primary Location: GB-GB-London
Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH
Job: Product Management
Employee Status: Regular Employee
Job Type: Experienced
Shift: Day Job
Job Posting: Mar 10, 2018
Job Unposting: Apr 3, 2018
Schedule: Full-time Regular
Req ID: 1803868