Professional Development Specialist
This role is part of a new team in General Qualifications (GCSE & A-level) Product Management which will focus on ensuring our training proposition is high quality and fit for purpose to retain and attract new centres. The team is made up of three roles, who will work closely together to manage all UK and International General Qualifications training events:
The role of the PD Specialist is responsible for recruiting, training and quality assuring the freelance trainers we use to write and run our professional development events so these events are high quality and make it easier for schools, colleges and FE to implement our qualifications effectively, and ultimately give Pearson a competitive advantage.
To develop, maintain and share understanding of and insight into best practice for professional development through stakeholder and desk-based research
To contribute to the development of new professional development propositions that are part of our integrated proposition
To work with colleagues to provide best-in-class and improving customer experience of professional development
To recruit, train, develop, motivate and manage a pool of subject specialists that is capable of writing and delivering excellent subject-specific and skills based professional development
To contribute to the growth strategy of our General Qualifications portfolio and the continual improvement of how we do things as a department and as a wider business.
Develop, maintain and share insight into best practice (e.g. pedagogy) in each segment (e.g. schools, colleges, FE) and with key stakeholders (e.g. professional development societies) that can be applied to our professional development propositions so customers can implement our qualifications as effectively as possible.
Contribute to planning of quantitative and qualitative research into learning and professional development needs and behaviours in each segment (e.g. schools and colleges).
Maintain an understanding of competitor activity, specifically (but not necessarily limited to) the PD programmes offered by other awarding bodies, and private training providers
Contribute to the development of professional development propositions, in particular to ensure they are fit for purpose, can be delivered effectively by our pool of trainers and that the delivery approach is appropriate.
Manage opex and capex budgets for allocated projects
Contribute to the financial and strategic planning process, in particular KPIs, budgets and resource plans for allocated projects
Work with colleagues across Pearson to win new business by providing appropriate professional development to support mid-cycle switching, and MAT activity
Monitor customer experience of professional development at regular points through the lifecycle (from customer satisfaction tracking to regular, in-depth qualitative insight), in particular looking at it in relation to the trainers delivering that customer experience.
Identify ways in which we might improve our customer and freelance trainer experience to be best in class so that it delivers high satisfaction and retention levels and grows take up.
Work with colleagues (e.g. Product Managers, Training for Pearson, Sales, Marketing) to implement any improvements to our customer and freelance trainer experience identified.
Work with colleagues (e.g. PMs, subject teams, Training for Pearson, Sales, Marketing) to deliver excellent service to customers.
Contribute to the planning, commissioning and budgeting of customer-facing events (e.g. Getting Ready to Teach) and networks to ensure they help customers to implement our qualifications as effectively as possible, can be delivered effectively by our pool of trainers and that the medium for delivery is appropriate
Recruit, train, develop, motivate and manage a pool of subject specialists that is capable of writing and delivering excellent subject-specific professional development and that is large enough to meet the size of our professional development programme.
Quality assure training events and trainers, performance managing trainers appropriately (i.e. identifying strong performers and ensuring they meet their full potential, and identifying poor performers and intervening early with improvement plans to ensure they improve) so the pool of trainers consistently delivers high satisfaction rates and meets our high standards for delivery
Write and develop a training and development programme for trainers so Pearson can attract the best trainers and its training is a source of competitive advantage.
Ensure trainers have a good understanding of Pearson and what we are trying to achieve so they are strong advocates for us with customers and stakeholders.
Write and deliver presentations, training sessions and support materials as required.
Work with Sales and Marketing to devise and implement an effective data-driven campaign strategy and customer journey so that leads generated from our events are used effectively as a key indicator in our qualifications campaigns.
Work effectively in virtual teams with colleagues across Pearson to ensure a positive working culture, in support of Pearson UK and GQPM divisional strategy
Champion a ‘customer first’ culture across Pearson, ensuring that all decisions are made with reference to the needs of our customers and learners
Lead on departmental initiatives to deliver better service to our customers and learners, and drive growth
Mentor and manage staff as required
Desired behavioural competencies:
Customer empathy and creative thinking and: the ability to articulate new propositions based on customer needs
Relationship building: in particular, with customers, employers, professional bodies, commercial partners, government agencies and within Pearson
Communication, networking and influencing externally and internally (in particular to work effectively with colleagues in Pearson across different sites and within a matrix structure)
Commercial and financial planning skills: the ability to plan and monitor revenue and profit
Organisational and project management skills#LI-MR2
Primary Location: GB-GB-London
Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH
Job: Product Management
Employee Status: Regular Employee
Job Type: Experienced
Shift: Day Job
Job Posting: Mar 10, 2018
Job Unposting: Apr 3, 2018
Schedule: Full-time Regular
Req ID: 1803870