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Programme Manager (Commercial Contracts)

Contract Type
Education, Media & Communications
Expiry Date
Programme Manager (Commercial Contracts) Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into ...

Job Description

Programme Manager (Commercial Contracts)


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Purpose of the position

To manage a team of Skill Coaches in relation to ensuring that all targets as set by line management are achieved.

To ensure that Apprentices/Learners on allocated programmes are reviewed regularly, progress through Gateway (for Standards) and meet timely and overall achievement targets.

To liaise with the customer POCs to support a collaborative approach to the success of the programmes.

Core tasks and responsibilities

Line manage a team of Skills Coaches, other delivery staff and administration staff to ensure that all Apprentices/Learners successfully progress through their programmes, their work is assessed in a timely manner as set by management, achieving or exceeding the required quality standards, and that Skill Coaches and other delivery staff are providing Apprentices/Learners with constructive, professional, and relevant feedback in order for them to achieve their qualification/Apprenticeship Framework or Standard.

working with the senior functional skills manager coordinate the functional skills delivery where required for the learners

Ensure that Apprentices/Learners are progressing in line with their target achievement dates.

Oversee caseload management in regard to Apprentice/Learner progress, reviews, completions and breaks in learning, etc.

Manage and monitor the process for Gateway in conjunction with the delivery staff and the customer/s.

Assist with assessment activity, where required, as directed by management ensuring that own assessments are accurate and achieve verification agree rates set by management whilst providing constructive, professional, and relevant feedback to Apprentices/Learners in relation to their qualifications/Apprenticeship Standards.

Where required, internally verify assessment decisions for allocated Skill Coaches and other delivery staff in line with the internal verification sampling plan where required.

Support Skills Coaches and other delivery staff in relation to personal targets/goals, performance reviews, and personal development.

Support and contribute towards the use of more flexible and supported methods of learning to place learners at the centre of the learning process, including the use of e-learning, e-portfolios and e-platforms.

Assist with external visits in relation to own Programme Areas.

Complete visits to other sites and locations when required or as directed by management.

Assist in the assessment and verification of other qualifications when required.

Complete CPD as set by management in order to retain theoretical or occupational competence.

Attend and run team meetings as required.

Create coursework or other materials as required.

Work with and support the internal and any relevant external client Quality team to ensure continuous improvements within the Apprenticeship provision including, where required:

Participation in the programme of standardisation and OTLAs to monitor, develop and promote effective teaching and learning.

Apprentice/Learner and Employer resources and learning materials are kept up to date and relevant.

Participation in SV visits and internal/external inspections.

Contributing to the production of the customers’ Self-Assessment Reports & implementing the Quality Improvement Plans.

Collate management information, including preparing accurate monthly reports and returns.

Provide cover for other Programme Managers where required.

Identify business opportunities and assist with the implementation of these opportunities.

Effective stakeholder management of commercial customers, including attendance to customer meetings and prompt response to customer in line with service level agreements.

Effective management of staff under your control with responsibility for recruitment, retention and where necessary disciplinary activities.

Responsibility for the welfare of any staff under your control by following all relevant Health & Safety, Safeguarding, Equality, Anti-Bribery and Corruption, Prevention of Harassment and Bullying and other HR policies.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.


Training / Competencies


Ability to communicate effectively at all levels, both orally and in writing, including sensitive/difficult information

Hold a management qualification at level 3 or above, or willing to work towards

Hold a teaching/assessor qualification

Hold an internal verifier qualification

Good use of IT skills and experience in managing and analysing a database


Hold a minimum of 3 years experience in a management position

Experience of stakeholder management

Ability to manage own workload, and manage tight deadlines and conflicting priorities to deliver, to challenging deadlines with minimal supervision

Awareness and understanding of e-portfolio assessment systems

Ability to analyse and interpret complex and conflicting information to make sound judgements and recommendation

Knowledge of apprenticeship frameworks and awareness of new Apprenticeship standards

Proven and effective people management ability

Excellent organisational, interpersonal/ communication skills and the ability to influence

Ability to promote learning and opportunity for all

Knowledge of quality assurance systems and processes.

Experience of Ofsted inspection requirements and a good understanding of Common Inspection Framework

Full, current driving licence

Car owner, with a willingness to use on Pearson TQ business as required (mileage allowance payable)


Experience of working in a Learning and Development managerial role, including the management of people and resources to deliver organisational objectives

Good working knowledge and understanding of the employment and skills agenda

Experience of implementation of new Apprenticeship programmes

Primary Location: United Kingdom

Job: Learning Delivery

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 3, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1816053

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.