Business Improvement Unit
Programme Manager (Student Services)
Salary from £52,348 to £60,614 pa with potential to progress to £67,167 pa inclusive of London allowance
This is a fixed term, full-time appointment for 2 years
London School of Economics (LSE) has made a commitment to delivering transformational change across the Student lifecycle resulting in a programme to improve operational support services that impact the student experience. As a result the School is establishing a business transformation capability and wish to appoint a Programme Manager for leading change projects involving student services.
The Programme Manager will provide professional programme and business project management services to the Head of the Business Improvement Unit (BIU), with direct responsibility for the planning, development and implementation of change involving one or more business change projects across the student journey. They will be accountable to the Sponsor or Senior Responsible Owner (SRO) of the programme for delivering all aspects of change, including people, policy, process and technology streams of work. They would also work in partnership with Business Change Managers to clearly articulate the benefits for Students and all Academic and Professional Service Users across the School and ensure delivery of all the components necessary to deliver those benefits. Their primary focus will be successful delivery of the Assessments Service Change project, involving a transformation of a core student service, but with responsibility for other student facing service change projects that the assessment project will depend on and be impacted by.
We are looking for an individual with drive, enthusiasm, energy and integrity, educated to degree standard (or equivalent) with qualifications in and extensive experience of programme management in a student support and academic administration services environment and with a proven ability to deliver business change.
The Programme Manager will need to work with Professional Services and Academic staff impacted by the programme, plus System Owners, IT, HR, Communications and other project service professionals to ensure a consistent approach to the planning, implementation and operationalisation of change. This role requires experience in leading change programmes across service based organisations, with a particular focus on managing a diverse set of stakeholders, engaging at all levels in the application of programme and project methodologies across the project lifecycle. They will also need to be able to bring order to complex situations, keeping a focus on the programme’s objectives.
We offer an occupational pension scheme, generous annual leave and excellent training and development opportunities.
For further information about the post, please see the how to apply document, job description and the person specification.
To apply for this post, please go to www.lse.ac.uk/LSEJobs. If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email N.Harris3@lse.ac.uk.
The closing date for receipt of applications is Tuesday 31st of July 2018 (23.59 UK time). Regrettably, we are unable to accept any late applications.