Project Support Officer

Contract Type
Public Sector
Expiry Date
As a Project Support Officer, you will contribute to the GLA's Funding, Policy & Systems Team, within the Skills & Employment Unit.

Job Description

Who we are

The Skills & Employment Unit promotes and delivers the Mayor's Skills Roadmap for London and other skills policies.

The Funding, Policy and Systems Team within the Skills and Employment Unit is responsible for the allocation of funding and commissioning of Adult Education Budget (AEB) provider in London. We are also responsible for the evaluation of AEB in London and the implementation and delivery of the London Learner Survey (LLS).

Principal Accountabilities

  • Participate in a range of projects relating to skills and employment and take responsibility for some specific workstreams.
  • Undertake research, fact-finding and analysis activities in support of the team’s work and to support the development of relevant performance indicators and management information systems. Assist in procuring consultants, projects and programmes.
  • Produce, maintain and distribute project documentation such as risk logs, issue logs, action lists, requirements logs, project plans, programme prospectus and application forms, team plans and work packages (detailing various project team member tasks), as directed.
  • Track, monitor and manage project actions against targets, take ownership and management of project issues; undertake follow-up or remedial actions when required.
  • Produce project and programme communication and reports in order to track and report on project progress.
  • Arrange meetings, including finding suitable dates, booking rooms, ordering catering and equipment; produce and circulate meeting documentation such as agendas, minutes and presentations and noting and following up on any actions agreed as required.
  • Liaise with stakeholders including London Councils, boroughs, representative bodies of the skills sector, business and other key partners and maintain excellent working relationships. 
  • Co-ordinate, manage and plan consultation and stakeholder events and communications activities.
  • Raise purchase orders and complete goods received notices via the finance system to ensure the timely confirmation and delivery of required goods and services.
  • Perform the role in accordance with the GLA’s policies and code of ethic and standards, including health and safety.
  • Manage staff and resources allocated to the job in accordance with the Authority’s policies and Code of Ethics and Standards.
  • Realise the benefits of London’s diversity by promoting and enabling equality of opportunity and promoting the diverse needs and aspirations of London’s communities
  • Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams
  • Record time spent on European Structural and Investment Fund (ESIF) and non-ESIF activities, as necessary, in order to comply with the ESIF requirements. Part-funding for posts in the Delivery Unit is provided by external funders, including ESIF.

Person Specification

Technical Requirements/ Experience/ Qualifications

  • Demonstrable ability and experience of project delivery.
  • Strong communication skills and experience of working to demanding deadlines and working with a range of stakeholders. 
  • Experience of using Microsoft Office including word-processing, PowerPoint and spreadsheets. 
  • Experience of skills and employment policy or practice, and/or GLA/Borough/Government relations (Desirable)

Behavioural Competencies

Building and Managing Relationships

… is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.

Level 2 indicators of effective performance

  • Develops new professional relationships
  • Understands the needs of others, the constraints they face and the levers to their engagement
  • Understands differences, anticipates areas of conflict and takes action 
  • Fosters an environment where others feel respected
  • Identifies opportunities for joint working to minimise duplication and deliver shared goals

Stakeholder Focus

… is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others’


Level 1 indicators of effective performance

  • Listens to understand requirements without making assumptions
  • Demonstrates an enthusiastic and ‘can do attitude’ to all requests
  • Provides timely, accurate and personalised responses
  • Learns from feedback to improve personal service to others

Communicating and Influencing

… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us.

Level 2 indicators of effective performance

  • Communicates openly and inclusively with internal and external stakeholders
  • Clearly articulates the key points of an argument, both in verbal and written communication including with the use of graphic tools and ability to prepare high quality drawings
  • Persuades others, using evidence-based knowledge, modifying approach to deliver message effectively
  • Challenges the views of others in an open and constructive way
  • Presents a credible and positive image both internally and externally

Planning and Organising


… is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.

Level 1 indicators of effective performance

  • Plans and prioritises own workload to meet agreed deadlines
  • Advises colleagues or manager early of obstacles to work delivery
  • Perseveres and follows work through to completion
  • Checks for errors to ensure work is delivered to a high standard first time
  • Effectively juggles priorities

Responding to Pressure and Change

… is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift.

Level 1 indicators of effective performance

  • Stays calm in pressurised and demanding situations
  • Responds flexibly to changing circumstances
  • Recognises when unable to cope and asks others for help
  • Demonstrates openness to changing work priorities and deadlines
  • Maintains personal well-being and achieves a balance between work and home life

This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL)

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. 

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. 

In addition to a good salary package, we offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

If you have a question about the role or would like to discuss it informally, please feel free to contact Harry Sanders at

Application Process

Please apply using your CV and a Covering Letter (maximum two pages) addressing the following Technical Requirements and Behavioural Competencies listed above in the advert that demonstrates your suitability to the role.

Please upload your Cover Letter to the ‘Additional Documents’ section of the application form and upload your CV to the ‘Resume’ section. All documents uploaded must be in Microsoft Word or PDF format and do not include any photographs or images.

Applications submitted without a Covering Letter will not be considered.

All applications for this vacancy must be submitted via our online recruitment system.

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

On this recruitment campaign, as part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and covering letters that could cause discrimination.

Reasonable adjustment will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.