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Quality Assurance Analyst

Reference
1810884
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Manchester, GBR
Expiry Date
15/08/2018
Quality Assurance Analyst Description Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE p...

Job Description

Quality Assurance Analyst

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Quality Assurance Analyst to join our team based in Salford Quays.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

The QA Analyst is responsible for a variety of tasks with the ultimate objective of ensuring that the quality of published exams and output from the test publishing team meets the quality standards set by both the organisation and the client in question.

Key Responsibilities

  • Understand and be confident using all aspects of the Pearson VUE’s test driver software including compile and view, candidate simulator and the inspection repository to allow full and detailed checks to be completed on all tasks.
  • Work with the Test Publishing, Content Development and Programme Management teams to provide a high standard of Quality Assurance for all tasks assigned to the TPQA (Test Publishing Quality Assurance) team.
  • Understand and be comfortable using Pearson VUE’s proprietary software including VSS, delivery manager and registration manager to run a full end-to-end quality check of an exam.
  • Pro-actively maintain a good technical knowledge to allow all tasks to be completed effectively.
  • Plan work effectively to ensure that tasks assigned to the TPQA team meet their deadlines and maintain the highest quality standards.
  • Pro-actively plan for the future attainment of goals.
  • Effective and timely completion of personal objectives, requested reports and administration requests, in addition to documentation of systems and processes.
  • At all times, throughout all tasks, request support, assistance and guidance as required from Senior TPQA analysts and line manager.
  • All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions.
  • Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.

Key Activities

  • Work closely with Test Publishing, Content Development and Programme Management teams to create effective test packs for product assessment, developing procedures for streamlining the QA process and documenting procedures and maintaining the QA system environment.
  • Review, check and assure client exams for consistency with source files.
  • Provide detailed feedback on any differences found between the Client’s Specification document and the exam components.
  • Pro-actively analyse and make recommendations to improve exam publishing and TPQA processes, tools and templates.
  • Use common sense to provide detailed, timely, efficient tracking and reporting on all assigned projects.
  • Experience in areas of forecasting and prioritizing assigned tasks strongly preferred.
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Qualifications

Essential Experience & Qualifications

  • Higher educational qualification required, preferably in a technology related field.
  • Proven outstanding knowledge of English (written and verbal), with the ability to quickly synthesize information and apply it appropriately for all tasks.
  • Experience and understanding of Quality Assurance methodologies.
  • Proficiency in Microsoft Office applications, with particular emphasis on Excel.
  • Detailed, logical and common sense approach to daily tasks, objectives, goals and projects.
  • Strong organisational and time management skills, coupled with the ability to work on own initiative. Requires self-reliance and the ability to work independently.
  • Fast-paced completion of daily tasks and objectives, evidence of a high-energy approach.
  • Proven problem identification and solving skills.
  • The ability to work in a dynamic team environment coupled with the ability to communicate successfully to all audience types and across multiple cultures.
  • Keen eye for detail.
  • Good communication skills allowing staff to provide feedback on issues found with exams to be discussed and addressed in a professional and positive manner.
  • Ability to remain consistent and steadfast with tasks assigned.
  • Excellent customer service and skills.
  • Flexibility related to workflow and changing priorities required.

Desirable Experience & Qualifications

  • Working experience in Windows, and a Microsoft network.
  • Experience in areas of forecasting and prioritizing assigned tasks strongly preferred.
  • Process improvement methodology knowledge, such as Six Sigma.

Working Arrangements

  • 37.5 hours per week.
  • Flexibility required working additional hours to meet client needs and to work with colleagues globally.
  • Please note this is a 16 month Maternity cover
  • Salary - £24,500 per annum
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Primary Location: GB-GB-Manchester

Work Locations: GB-Manchester-The Lighthouse The Lighthouse 14 The Quays Salford Quays Manchester M50 3BF

Job: Professional Development

Organization: Assessments VUE

Employee Status: Fixed Term

Job Type: Standard

Shift: Day Job

Job Posting: Jul 27, 2018

Job Unposting: Aug 10, 2018

Schedule: Full-time Temporary

Req ID: 1810884

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled