Quality Assurance Assistant
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The primary function of the Quality Assurance Assistant is to maintain and update key student information data and to provide accurate and timely reporting to the Student Support Services department. The Quality Assurance Assistant also provides administrative support to additional internal departments. Responsibilities Specific duties and responsibilities include, but are not limited to, the following: - Process and image documents in a timely and accurate manger. - Data enter students’ transfer credit information into a student information system. - Create and maintain enrollment schedules in the CRM in a timely and accurate manner. - Manage course rosters and input enrollment information in the CRM. - Update enrollment statuses in the CRM. - Review participation, log on and trend reports and input necessary information in the CRM for Student Support Services team members. - Create new course schedules in the CRM as requested. - Set up user accounts to access online courses for Faculty, Facilitators and students. - Provide administrative support Student Support Services team members during registration, course launch and reenrollment periods. - Responsible for accurate internal and external transmission of information. - Complete data inquiries, data reports, and analysis as needed. - Complete quality assurance tasks to ensure accurate data and information integrity in the CRM. - Maintain and update Standard Operating Procedures documents as needed. Equal Employment Opportunity Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-IL-Elk Grove Village
Work Locations: US-IL-Elk Grove Village-150 Northwest 150 Northwest Point Blvd 3rd floor Elk Grove Village 60007
Job: Learning Delivery
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Mar 7, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1803252