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Quality Control Team Leader

Reference
JREQ086042
Contract Type
Permanent
Sector
IT, Marketing & Public Relations
Location
London
Salary
Competitive
Expiry Date
22/08/2017
The Marketing Data Operations department within Thomson Reuters UKI Legal Solutions Business is looking for a Quality Control Team Leader to supervise and quality control data projects in progress.

Job Description

 

Description

We are trusted for the decisions that matter most, empowering customers to act with confidence in a complex world. Our intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting and media markets, powered by the world's most trusted news organization.


Business Unit: Legal UKI


The legal business of Thomson Reuters delivers best-of-class solutions to help legal professionals practice the law, manage their organisation and grow their business. Our solutions include Thomson Reuters Practical Law, Westlaw UK, Sweet & Maxwell, Lawtel, Contract Express, Legal Tracker, Elite and IDS.
Our customers rely on us to deliver the intelligence, technology and human expertise they need to find trusted answers.


The legal and regulatory world is changing rapidly. We help our customers deliver their services with accuracy, speed and confidence. Through our innovative online products, decision support tools, software and services, we provide the critical information that law firms, barristers, corporate legal departments, the public sector and academics need to work at their best. For more information, visit legal-solutions.co.uk.


Position Title: Quality Control Team Lead


Position Type: Permanent

Role Purpose/ Summary:

You will be expected to take the lead in quality control reporting, and roll out any urgent projects/training as and when required. The Quality Control Team Lead will have an overview of all running projects in the Data Team and will be required to perform quality checks on a selection of projects in progression with researchers. This position will work closely with the Data Team Manager and the Data Researchers, to ensure all running projects have been produced to the highest quality and standard. 

Management responsibility including dealing with recruitment, talent, compensation etc. In particular this role will further develop the team, through coaching and mentoring to help each of the Data Researchers achieve their full potential as well as ensuring momentum and focus at the highest levels.

Major Responsibilities / Accountabilities: 

Your primary responsibility will be to work alongside the Data Team Manager to get an overview of all running projects in the Data Team and to perform quality checks on a selection of projects that are either planned, in-progress or have been completed by a Data Researcher. 


You will be responsible for planning research projects with the Data Team Manager, and creating detailed project briefs. Each project brief will include details on what the researchers need to report back on a daily basis.


Reporting daily progress of the Data Researchers’ projects to the Data Team Manager. This will include: 

  • monitoring the daily figures provided by all Data Researchers 
  • checking the reported figures against the average turnaround rate of similar projects and helping to improve figures as and when required
  • aggregating all project figures on a daily basis and reporting headline figures to the Data Team Manager (including percentage completed and time left on projects)
  • Manipulate large datasets in excel to prepare the research files for the data researchers
  • The point-of-contact for any questions within the team during the course of their projects 
  • Responsible for managing PL data support inbox and allocating out adhoc queries as and when required. Perform quality checks on adhoc data support queries from time to time
  • Sending out weekly feedback emails to researchers as and when required, and identify to the Data Team Manager where additional coaching is required for a particular project/process
  • Performing final quality checks on completed projects before submission to Data Team Manager for final review 
  • Ensuring each project is delivered in accordance with the highest Data Entry Standards in mind, and optimum use of relevant research sources
  • Ensuring the Data Researchers are always adhering to the 3 year recency rule with every delivered project and that best practice is always in use when dealing with customer and prospect data
  • Responsible for the induction and training of new starters on the Data Research Team
  • Ensuring all data research training documentation is kept up to date
  • From time to time you will be asked and expected to complete ad hoc data entry tasks.

 

Qualifications

Essential Skills and Experience:
Technical skills 

  • High standard of written English. 
  • Proficient user of Microsoft Office applications. 

Interpersonal skills 

  • Excellent interpersonal and communication skills. 
  • Be a team player
  • Confident, positive attitude, strong work ethic
  • Flexible, and ability to accept constructive feedback

Personal skills

  • Must have a positive attitude 
  • Good problem-solving skills and ability to work with multi-faceted information. 
  • High level of accuracy and attention to detail, especially when dealing with data entry. 
  • Must have good organisational skills and an ability to work under pressure, observing tight deadlines, and capable of managing many projects at the same time. 
  • Excellent communication skills. 

 

Personal Experience:

  • Thorough understanding of the legal market and business lawyer communities, types of law practices, their structures and requirements
  • Data research experience in the legal industry is a must
  • High level of accuracy and attention to detail when dealing with data. 
  • Must have good organisational skills and an ability to work under pressure, observing tight deadlines, and capable of managing many projects at the same time.

 

Desired Skills and Experience:

  • Educated to Degree level
  • Experience of market research is preferable

 

NB: Flexible working options will be considered as part of this application. E.g. Remote working, part time hours job shares etc
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.


To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com