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Reception – Customer Service Officer. 12 month temporary contract.

Stockport Homes
Contract Type
Fixed Term
Administration, Customer Service
£18,870 to £20,541
Expiry Date
Named a Sunday Times Best Company to Work for in 2018 and eight previous years, as well as being an Investors in People Champion, here at Stockport Homes we are extremely proud of our people

Job Description

We are a values driven organisation committed to achieving our mission of ‘One team, transforming lives’, but we’re also entrepreneurial, maximising the value of our money and resources.

We now have a 12-month temporary contract role available for an experienced customer service officer to join us on Reception to deliver comprehensive advice and guidance on a range of services delivered by Stockport Homes Group; acting as the first point of contact for customers at our Head Office.

Meeting our commitment to exceeding customer expectations, you will deliver exceptional service to visitors to the reception in a warm, professional and positive way and will deal with a wide range of queries from homelessness through to rent arrears and appointments with staff.

The role requires an individual with a good breadth of knowledge, a flexible approach and the drive and personality to leave a lasting positive impression upon customers.

We are looking for an individual who can actively listen and empathise with customers, demonstrate a passion to deliver a high-quality service and communicate effectively both verbally and in writing. With previous experience in a similar customer facing role, you must have (or be willing to develop) knowledge of housing related services and be capable of working well under pressure with an exemplary, positive attitude.

Closing Date: 27 July 2018

Assessment Date: 14th August 2018

All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.

Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.