Recognition and Approvals Advisor
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Competencies - Skills, Abilities, and Knowledge:
Pearson Core Competencies - Managing Self
Additional Competencies (Skills, Abilities and Knowledge) required to perform the role:
Previous Work Experience:
Personal Style and Behaviour:
Onscreen Testing Approvals
GQ Centre Records
Customer Services comprises approximately 80 members of staff across eight primary functions; Service Operations, Customised Services, Operations Management, Service Quality, Product Review, Systems Design & Support, Business Solutions and Programme Governance.
A major investment programme has been launched which will touch every area and function of the business, from product design and delivery to IT and human resource management, as well as established customer-facing areas within our contact centre and back office operation.
The Customer Services teams handle between 50% and 70% of customer queries referred to One90. Customers increasingly require access to reliable information across GQ and VQ qualifications, and the team’s structure has been aligned to these priorities in order to provide customers with the personalised relationship they seek.
These teams are responsible for providing:
The launch of GCE 2008, GCSE 2009 and the Diploma, as well as our commitment to improving service levels within BTEC, mean that Edexcel’s approach to customer engagement will be central to our ongoing success. Increasingly we will be looking to compete on service by providing reassurance, support and expertise to all of our customers, as the educational landscape enters a challenging transition period. The team is responsible for transforming our service proposition into a real strategic asset: one which differentiates us from our competitors and becomes the primary reason for wanting to do business with Edexcel. In addition, there is a clear obligation to provide all divisions (in particular our sales and product design teams) with a route into Operations in order to develop a coherent approach when managing our customers’ expectations and requirements.
Standard Edexcel hours, to be agreed with line manager at start. There may be a requirement to work outside of normal hours on occasion, subject to mutual agreement with line management.
Personal skills, knowledge and attributes
Primary Location: United Kingdom
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jul 12, 2018
Job Unposting: Jul 19, 2018
Schedule: Full-time Regular
Req ID: 1809864
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled